At a Glance
- Tasks: Lead the management of estates, ensuring they are safe and welcoming for customers.
- Company: Join one of the West Midlands' largest housing and care providers.
- Benefits: Enjoy 25 days holiday, a pension scheme, and health perks.
- Other info: Be part of an inclusive culture that values diversity and support.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in team management and customer service is essential.
The predicted salary is between 42514 - 42514 £ per year.
As an Estates Manager, you will play a key role in ensuring our estates are safe, well-maintained, and welcoming places for customers. You will lead the delivery of estate services by carrying out regular inspections, maintaining high standards, and identifying and resolving any issues that impact customer satisfaction.
You will oversee the effective delivery of services across your remit, ensuring contracts are managed efficiently and services are delivered on time and to a high standard. As part of the wider leadership team, you will contribute to the management of green spaces, communal areas, and community facilities, supporting the successful delivery of our organisational priorities.
We are seeking a confident leader with strong operational experience and a commitment to service excellence. You will bring:
- Experience managing teams delivering one or more of the following services: Grounds Maintenance, Facilities Management, or Cleaning (essential)
- Proven experience handling and resolving customer complaints (essential)
- Experience managing external contractors and service partners (highly desirable)
- A relevant degree or working towards one (highly desirable)
- Membership of, or working towards, a relevant professional body (highly desirable)
We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation.
If you need any support submitting your application, please email careers@hpg.org.uk
Closing date: 24th June 2026
Interview date: 7th and 8th July
Estate Manager in Stafford employer: Wrekin Housing Group
The Housing Plus Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive benefits such as generous holiday allowances, a contributory pension scheme, and access to health resources, employees are empowered to thrive in their roles. Located in Stafford, this position as an Estates Manager allows you to make a meaningful impact on the community while being part of a dedicated team committed to service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Manager in Stafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wrekin Housing Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wrekin Housing Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Estate Manager in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wrekin Housing Group:Your cover letter is your chance to shine! Tell us why you want to work at Wrekin Housing Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wrekin Housing Group!
How to prepare for a job interview at Wrekin Housing Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
