At a Glance
- Tasks: Lead a dynamic team and enhance patient experience in a busy GP practice.
- Company: Join Wrekenton Medical Group, a supportive and friendly healthcare environment.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Shape the future of healthcare while developing your leadership skills.
- Qualifications: Experience in a GP practice and team management is essential.
The predicted salary is between 28392 - 39043 £ per year.
This is an exciting opportunity to take on a key leadership role at the heart of a busy and supportive GP practice. As our Admin / Office Manager, you’ll play a vital part in shaping how the practice runs day to day, leading a dedicated team of reception and administrative staff while making a real difference to patient experience. We’re looking for someone who enjoys working in a fast‑paced environment, thrives on organising and improving systems, and takes pride in developing and supporting others. In return, you’ll be part of a friendly, professional team where your ideas are valued and your contribution has a direct impact on the quality of care we provide.
Main duties of the job
- Team Leadership this will be dependent upon factors such as workload and staffing levels.
- Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
- Line‑manage all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
- Completing staff appraisals as required.
- Identifying and delivering team training where required.
- Compiling administration staff rotas.
- Reviewing and updating all administrative and reception policies and procedures as required.
- Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
- Coordinating the provision of temporary administrative and reception staff – ensuring sufficient cover is provided for periods of leave and other staff absences.
- Coordinating building maintenance works following guidance from the Practice manager.
- Updating the appointment system to reflect leave and other approved absences.
- Providing initial guidance and advice to patients who wish to verbally complain.
- Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately.
Secondary responsibilities
- Partake in audit as directed by the audit lead.
- Coordinate and produce meeting agendas and record the minutes of meetings.
- Monitor and promote the use of the Friends and Family Test.
- Champion continuous improvement, encouraging staff to participate and make suggestions for continuous improvement initiatives.
- Assist with QOF targets.
- Schedule and take minutes for the Patient Participation Group meetings.
Person Specification
Experience Essential
- Experience of working in a GP practice.
- Significant experience of leading/managing a team.
- Experience of appraisals / 121s and performance management / development of staff.
Qualifications Essential
- GCSE English (C or above) and at least three other subjects.
Desirable
- Educated to A level / equivalent or higher, with relevant experience.
- AMSPAR qualification.
- NVQ Level 2 in Health and Social Care or Business Admin.
- Leadership and/or management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Wrekenton Medical Group
Address: Wrekenton Health Centre, Springwell Road, Wrekenton, Gateshead, Tyne And Wear, NE9 7AD, United Kingdom
Salary: £28,392 to £39,043 a year; Band 4 or 5 which is negotiable and dependent on experience.
Admin / Office Manager employer: Wrekenton Medical Group
Wrekenton Medical Group is an exceptional employer, offering a supportive and collaborative work environment at our busy GP practice in Gateshead. As an Admin / Office Manager, you will lead a dedicated team, with ample opportunities for professional development and the chance to make a meaningful impact on patient care. We value your ideas and contributions, ensuring that you feel appreciated and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Admin / Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the practice. Understand their values and patient care approach. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams or improved processes in previous roles. We want to see how you can bring that experience to our practice!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Admin / Office Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant qualifications to show us you’re the perfect fit for our Admin / Office Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you to lead our team effectively. Keep it engaging and personal!
Showcase Your Team Management Skills:Since this role involves leading a dedicated team, make sure to include examples of how you've successfully managed and developed staff in the past. We want to see how you can inspire and support others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Wrekenton Medical Group
✨Know the Practice Inside Out
Before your interview, take some time to research Wrekenton Medical Group. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As an Admin / Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced, how you supported your team, and the positive outcomes that resulted from your leadership.
✨Demonstrate Your Organisational Prowess
In a fast-paced environment like a GP practice, organisation is key. Be ready to discuss your strategies for managing multiple tasks and improving systems. Share any tools or methods you use to keep everything running smoothly, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding patient complaints or staff management. Think through potential scenarios you might face in the role and how you would handle them. This will demonstrate your critical thinking and readiness for the challenges ahead.
