At a Glance
- Tasks: Support customers using ServiceNow apps and resolve queries with a friendly approach.
- Company: Join Wrangu, a fast-growing tech company focused on data privacy and compliance.
- Benefits: Competitive salary, remote work allowance, 25 days holiday, and flexible leave options.
- Other info: Enjoy a supportive culture with opportunities for career development and learning.
- Why this job: Make an impact in a dynamic environment while deepening your expertise in ServiceNow.
- Qualifications: ServiceNow CSA certification and 1-2 years of hands-on support experience required.
The predicted salary is between 28800 - 43200 £ per year.
Location: Remote – UK, Portugal or Netherlands
Contract: 12-month fixed term, full-time
At Wrangu, we help organisations manage risk, privacy, cyber and digital governance through innovative technology and world-class expertise. As a Support Analyst, you'll play a key role supporting customers using our ServiceNow-based applications (including PrivacyHub), as well as supporting our wider platform services. This role is ideal for someone with hands-on ServiceNow experience who enjoys solving problems, collaborating with customers, and wants to continue growing skills across IRM/GRC and SecOps.
What you'll do
- Customer & Platform Support
- Be the first point of contact for customers using our ServiceNow apps (e.g. PrivacyHub)
- Handle Level 1 & Level 2 support queries, triage and resolve tickets within SLAs
- Debug issues and, where appropriate, apply JavaScript-based fixes
- Guide users on "how-to" questions and best-practice use of the platform
- Attend customer meetings when required and ensure clear, friendly communication
- Remote Administration & Platform Operations
- Carry out ServiceNow system admin activities across customer environments
- Proactively monitor and maintain platform health, jobs and access
- Escalate risks/issues and work with internal teams to ensure smooth service delivery
- Compliance & Re-Certification
- Coordinate PrivacyHub re-certification activities
- Maintain audit documentation and collaborate across product, compliance and engineering
- Learn & Grow
- Build hands-on experience across IRM/GRC and SecOps modules
- Support enhancements, testing and improvements across the platform
- Participate in agile ceremonies and knowledge-sharing
- Internal Collaboration
- Contribute to internal tooling, process improvement and knowledge management
- Support internal systems where needed (light, occasional)
What you'll bring
- ServiceNow CSA certification (required)
- 1–2 years' hands-on ServiceNow support or admin experience
- Ability to troubleshoot and script using JavaScript (ServiceNow scripting preferred)
- Understanding of service delivery and working to SLAs
- Strong communication and problem-solving skills
- Curious mindset with interest in IRM/GRC, and SecOps
- Fluent English (extra languages welcome)
Who are we?
We are Wrangu, a rapidly expanding technology and services business in the data privacy, risk, compliance, and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team represents our core values of Quality, Leadership, Innovation & Professionalism - what we call QLIP. We're a remote-friendly organisation with headquarters in Amsterdam and hubs in London and Portugal. We take pride in fostering an inclusive work environment for our #WranguDreamTeam. We don't just appreciate diversity - we celebrate it.
We offer:
- An opportunity to make an impact in a fast-growing company, accelerate your career, and deepen your expertise with the ServiceNow platform in the areas of data privacy, risk, compliance, and security.
- A supportive culture with the necessary training to help you succeed in your role and develop your career.
- A competitive financial package, including a company pension & healthcare (country dependent), a remote working allowance, and an office equipment allowance.
- 25 days of holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave options.
- A highly international, entrepreneurial, and agile workplace with minimal bureaucracy.
- A focus on achievements, productivity, effective collaboration, wellbeing, and maintaining a healthy work-life balance.
- The opportunity to learn from the best in the industry and work on the number one cloud platform, ServiceNow.
Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process.
ServiceNow Support Analyst – 12 Month FTC employer: Wrangu
At Wrangu, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that values diversity and innovation. As a ServiceNow Support Analyst, you'll have the opportunity to make a significant impact in a rapidly growing company while enjoying a competitive financial package, ample career development opportunities, and a healthy work-life balance. With a remote-friendly environment and a focus on employee wellbeing, Wrangu is the perfect place for those looking to deepen their expertise in data privacy, risk, compliance, and security.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Support Analyst – 12 Month FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wrangu. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wrangu before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ServiceNow Support Analyst – 12 Month FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wrangu:Your cover letter is your chance to shine! Tell us why you want to work at Wrangu specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wrangu!
How to prepare for a job interview at Wrangu
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
