At a Glance
- Tasks: Lead a dynamic team, ensuring excellent customer service and achieving sales targets.
- Company: Join Kontoor Brands, home to iconic names like Wrangler and Lee.
- Benefits: Enjoy employee discounts, flexible hours, and career development opportunities.
- Other info: Inclusive culture that values individuality and offers comprehensive benefits.
- Why this job: Be part of a globally recognised brand with a rich heritage and growth potential.
- Qualifications: Retail experience and a passion for fashion are essential.
The predicted salary is between 18900 - 23100 £ per year.
Who We Are
Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®.
Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.
Job Posting
- YOUR MISSION
- Lead by example and create focus, pace and positive energy throughout each assigned shift.
- Help the team connect strong customer service with commercial results and consistent standards.
- Build confidence through practical coaching, product knowledge and clear communication.
- Be a trusted contact for customers and colleagues, knowing when to act and when to involve management.
- WHAT YOU WILL OWN
- Coordinate daily activities, allocate responsibilities and keep colleagues aligned to trading priorities.
- Help the team provide confident fit, fabric and styling advice.
- Encourage conversion, complementary selling and achievement of individual and team targets.
- Run engaging briefings covering goals, promotions, product stories and operational updates.
- Provide in-the-moment coaching, recognition and constructive feedback to Sales Assistants.
- Handle customer questions, returns and service concerns professionally.
- Support authorized opening, closing, till and cash-handling procedures accurately.
- Maintain product availability through replenishment and stockroom organization.
- Support deliveries, stock counts, transfers and inventory routines.
- Key holder responsibilities.
- Keep visual merchandising, fitting rooms and housekeeping aligned with brand standards.
- Reinforce health and safety, security, loss-prevention and company procedures.
- Share customer, product and trading observations with the management team.
WHAT YOU BRING
- Previous retail experience, ideally in fashion, lifestyle or a service-led environment.
- Experience guiding colleagues or readiness for a first step into leadership.
- Clear communication and the ability to organize a busy sales floor.
- A genuine interest in customers, styling, product and the Wrangler brand.
- Commercial awareness and motivation to contribute to KPI performance.
- Positive energy, reliability and confidence taking ownership.
- Flexibility to work varied shifts, including weekends and peak periods.
- Fluent English, any other language is a plus.
HOW YOU WORK Lead by example: Demonstrate the service, pace and standards expected.
Calm coordination: Keep people informed and reprioritize when plans change.
Confident coaching: Give useful guidance that colleagues can apply immediately.
Team spirit: Contribute without ego and help create a respectful workplace.
WHY WRANGLER?
- Join a globally recognized denim brand with authentic heritage dating back to 1947.
- Join a dynamic Wrangler team where Retail is at the heart of our European growth.
- Employee discount on Wrangler & Helly Hansen products.
- Practical training, coaching and career development opportunities.
- An inclusive, collaborative culture where individuality and ideas are valued.
- Opportunities to grow within a global retail organization.
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.
When our employees are healthy, secure, and well, they bring their best selves to work.
Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future.
We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel.
Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members.
Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.
Store Supervisor in Ashford employer: Wrangler
Kontoor Brands is an exceptional employer, offering a vibrant work culture that values individuality and collaboration. As a Store Supervisor, you will benefit from comprehensive training and career development opportunities while enjoying employee discounts on iconic brands like Wrangler and Helly Hansen. With a focus on employee wellbeing, including flexible working arrangements and generous parental leave, Kontoor Brands fosters an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor in Ashford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wrangler, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wrangler!
We think you need these skills to ace Store Supervisor in Ashford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wrangler, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wrangler and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wrangler that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wrangler
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
