Medical Receptionist in Wragby

We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills. You will need to be a good communicator, with excellent interpersonal and customer service skills; especially under pressure. A caring, empathetic character is essential. System1 and experience of working in a GP practice is preferred but training will be provided for the right candidate.

Main duties of the job:

• Greeting, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Providing general assistance to the Practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Answering telephone calls and dealing with face-to-face enquiries.
• Scheduling appointments for patients.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Registering new patients at the surgery.
• Accurately collecting information and personal details about patients.
• Updating the surgery's computer system with appointments and personal details.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Contacting patients as requested by the clinical team.
• Maintaining a clean reception and waiting area to show a professional image.

About us:

We are looking for a receptionist to join our friendly and supportive team of GPs, Nurse practitioners, Practice Nurses, Healthcare Assistants and non-clinical team members at Wragby Surgery. The surgery is purpose-built and our mission is to provide high-quality, friendly and accessible primary healthcare to our patients, in the town of Wragby and the surrounding villages.

Person Specification:

• Good telephone manner, even when under pressure.
• Clear and concise.
• Enthusiastic, honest and reliable.
• Ability to prioritise work to ensure deadlines are met.
• Ability to resolve problems & work with colleagues to implement solutions.

Experience:

• Experience of delivering an excellent service to patients in a pressurised environment.
• Experience in handling confidential information.
• Experience working under indirect supervision.
• An understanding of the need for strict confidentiality and adherence to policies and procedures.
• Experience of working in primary care.
• Knowledge of Systmone.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.