At a Glance
- Tasks: Help customers manage personal debt through phone, chat, and email support.
- Company: Join a friendly contact centre team focused on customer care.
- Benefits: Tailored training, flexible schedule, and opportunities for career growth.
- Other info: Supportive environment with a focus on teamwork and innovation.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: No prior experience needed; just a passion for exceptional customer service.
The predicted salary is between 18900 - 23100 £ per year.
Job brief
Join a supportive and friendly contact centre team where your main focus will be helping customers find practical and sustainable ways to manage their personal debt.
Youll use a mix of communication channels such as phone, web chat, and email, so a warm and approachable telephone manner, along with experience in digital communication tools, is important.
Your role will involve working with customers to create affordable repayment plans, requiring good listening skills and a respectful, empathetic approach.
You will also handle customer inquiries, following clear, compliant guidelines to ensure the best possible outcome for every customer.
To set you up for success, youll receive a tailored 6-week training program led by experienced trainers and team coaches, providing you with the skills and confidence to thrive
Responsibilities
- Support customers through multiple communication channels (phone, chat, email) to provide solutions for managing personal debts.
- Work with customers to develop affordable payment plans based on their individual circumstances.
- Address and resolve queries by following established procedures that comply with regulatory standards.
- Maintain accurate records and ensure data confidentiality at all times.
- Meet quality standards and performance metrics, contributing positively to team goals.
- Be proactive in identifying ways to improve processes and customer experience.
- Collaborate with colleagues and support the team environment in a flexible work setting.
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Requirements
- Genuine passion for delivering exceptional customer serviceno prior contact centre experience needed.
- Strong verbal communication skills and a pleasant telephone manner.
- Excellent listening skills with attention to small but important details.
- Ability to consistently demonstrate company values focusing on the customers needs.
- Comfortable working towards quality targets and key performance indicators (KPIs).
- Highly motivated self-starter who works well both independently and in a team.
- Willingness to work a rotating 4-week schedule with flexibility.
- Good computer literacy, including basic skills in Microsoft Office / 365 and MS Teams; training on internal systems will be provided.
- Creative mindset and openness to sharing new ideas for improving how things are done.
- Friendly and adaptable attitude; thrives working in a close-knit, supportive environment.
- Passion for progressing your career in a growing, caring, and forward-thinking organization.
- Awareness of the sensitivity involved in working with vulnerable individuals and confidential information.
Customer Service in Leeds employer: WR Resourcing
Join a dynamic and compassionate team dedicated to making a real difference in people's lives by helping them manage their personal debt. Our supportive work culture fosters collaboration and growth, with tailored training programs designed to equip you with the skills needed for success. Located in a vibrant area, we offer flexible working arrangements and a commitment to employee well-being, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WR Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WR Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WR Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at WR Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WR Resourcing!
How to prepare for a job interview at WR Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
