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- Tasks: Manage communication with overseas agents and handle customer queries.
- Company: Established freight forwarding business with a strong reputation.
- Benefits: Competitive salary up to £30,000 and full-time permanent position.
- Why this job: Join a dynamic team and enhance your skills in logistics and customer service.
- Qualifications: Experience in freight forwarding and strong customer service skills required.
- Other info: Opportunity for career growth in a thriving industry.
The predicted salary is between 30000 - 30000 £ per year.
An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.
Key Responsibilities:
- Manage day-to-day communication with overseas agents and import customers
- Handle customer queries via phone and email, including shared inbox management
- Obtain rates and prepare quotations and service options
- Process bookings and maintain accurate records using CargoWise and internal systems
- Liaise with customers, suppliers, subcontractors, and overseas partners
- Prepare, check, and issue shipping documentation, including Bills of Lading
- Ensure accuracy of data entry and compliance with operational procedures
- Proactively resolve operational issues and customer queries
- Support internal sales teams by delivering a high standard of operational service
Required Experience:
- Previous experience in freight forwarding operations (import/export)
- Strong customer service and relationship management skills
- Confident IT skills; CargoWise experience highly regarded
Freight Forwarding Specialist in Yorkshire employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarding Specialist in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CargoWise and other relevant systems. Show that you’re not just a candidate, but someone who’s ready to hit the ground running!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Freight Forwarding Specialist role. We’ve got all the latest listings, and it shows you’re serious about joining our team!
We think you need these skills to ace Freight Forwarding Specialist in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Forwarding Specialist role. Highlight your relevant experience in freight forwarding operations and customer service skills. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your IT Skills: Since confident IT skills are a must, don’t forget to mention any experience you have with CargoWise or similar systems. We’re keen to see how tech-savvy you are and how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll be directly in our system, making it easier for us to review your application!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Basics
Make sure you brush up on the fundamentals of freight forwarding, especially import/export processes. Familiarise yourself with key terms and concepts, as well as any specific regulations that might apply to the role. This will show your potential employer that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Customer Service Skills
Since this role involves a lot of communication with overseas agents and import customers, be ready to share examples of how you've successfully managed customer queries in the past. Think about specific situations where you resolved issues or improved client relationships, and be prepared to discuss these during the interview.
✨Get Comfortable with CargoWise
If you have experience with CargoWise, make sure to highlight it! If not, consider doing a bit of research or even a quick tutorial online. Being able to demonstrate familiarity with this software can set you apart from other candidates and show that you're proactive about learning.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the role. Ask about their operational procedures, team dynamics, or how they measure success in the position. This not only shows your interest but also helps you determine if the company is the right fit for you.