Transport Dispatcher in West Drayton

The Transport Dispatcher is responsible for coordinating transport operations to ensure flights are serviced safely, efficiently, and on time. Reporting to the Transport Shift Manager, the role manages both airside and unit-based transport teams, optimises fleet and labour resources, and supports the achievement of operational targets through effective planning, communication, and continuous improvement.

Job type: Permanent

Hours: 5 on, 3 off

Salary: 20.31 per hour | Overtime x 1.5 | Bank Holidays x 2

Key Responsibilities:

• Coordinate daily transport operations to ensure flights are dispatched and catered on schedule.
• Optimise manpower, vehicle allocation, and fleet utilisation to maximise operational efficiency.
• Respond proactively to flight schedule changes, customer requests, and operational disruptions.
• Provide operational updates to both internal and external stakeholders.
• Resolve transport issues quickly while maintaining cost-effective operations.
• Complete all required operational documentation, including compliance checks, fleet inspections, temperature records, and audit documentation.
• Allocate workloads effectively across transport teams.
• Monitor and maintain agreed Service Level Agreements (SLAs) with suppliers.
• Ensure compliance with Food Safety, Health & Safety, Security, and Environmental regulations.

Leadership & Team Management:

• Lead and supervise transport teams across operational areas.
• Set clear objectives and measurable KPIs.
• Monitor team performance and provide regular feedback.
• Delegate work effectively to maximise productivity.
• Promote teamwork, motivation, and a positive working environment.
• Identify and resolve operational and personnel issues promptly.

Communication:

• Communicate operational performance, KPIs, and service issues to team members.
• Conduct regular team briefings and meetings.
• Provide updates on operational progress, successes, challenges, and proposed solutions to management and relevant stakeholders.

Planning & Operational Control:

• Use transport performance analysis tools to monitor operational efficiency.
• Manage staff break schedules.
• Support continuous improvement initiatives and undertake ad hoc operational projects as required.

Experience required:

• Experience managing medium-sized operational teams.
• Knowledge of transport and operational processes within a fast-paced logistics or production environment.
• Understanding of airside operations is advantageous.
• Previous supervisory or management experience within transport, logistics, airline catering, or production environments is preferred.
• Knowledge of Health & Safety, Food Hygiene, and Security regulations is desirable.

Skills:

• Strong planning and organisational skills.
• Excellent communication and leadership abilities.
• Advanced Microsoft Office skills, particularly Word, Excel, and Outlook.
• High level of accuracy and attention to detail.
• Ability to prioritise workload and make decisions under pressure.
• Strong problem-solving skills and the ability to work on own initiative.
• Professional, confidential, and dependable approach.
• Full UK driving licence preferred.