Retail Media Operations Manager in Wembley

Are you an experienced Retail Media, Campaign Operations or FMCG professional looking for an opportunity to help build and operate a new Retail Media capability? This is an exciting opportunity to join a large, successful, family-owned multinational organisation and play a key role in establishing a high-performing Retail Media operation across depots and stores.

You'll be responsible for ensuring campaigns are delivered accurately, efficiently and on time, while providing suppliers with an excellent experience and helping to build the operational foundations for a growing media business.

The opportunity

As Retail Media Operations Manager, you'll sit at the heart of campaign delivery, coordinating activity across digital screens and physical retail environments. You'll work closely with suppliers, internal teams, IT and support functions to ensure campaigns run smoothly, media assets are optimised and any operational issues are resolved quickly. This is an excellent opportunity for someone who enjoys organisation, problem-solving, data and making things happen, with the chance to help shape a new and growing Retail Media operation.

You'll be responsible for:

• Coordinating the end-to-end delivery of Retail Media campaigns
• Scheduling campaigns and managing the CMS
• Coordinating artwork approvals and ensuring campaign compliance
• Managing digital screen scheduling and campaign deployment
• Coordinating installations and managing media asset inventory
• Monitoring the Retail Media network and resolving operational issues
• Working closely with IT, Helpdesk and support teams
• Providing suppliers with campaign updates and delivery reporting
• Producing performance dashboards and campaign reports
• Tracking ROAS, screen utilisation and campaign performance
• Managing SLAs and ensuring delivery standards are consistently met
• Identifying operational improvements and supporting the growth of the media operation

What you'll bring

We're looking for a highly organised, commercially aware and results-driven professional with experience in Retail Media, campaign operations or a related environment. You'll ideally bring:

• Previous Retail Media experience
• Grocery or FMCG experience would be advantageous
• Strong operational and programme management skills
• A data-driven approach to decision making
• Excellent stakeholder management skills
• Strong communication and presentation abilities
• Excellent organisational and problem-solving skills
• The ability to manage multiple campaigns and priorities simultaneously
• A proactive approach to resolving issues and improving processes
• Strong attention to detail and a genuine focus on delivering results

Why join?

This is more than an operational campaign role. You'll be joining a new and growing Retail Media operation and helping to establish the processes, systems and standards that will support its long-term success. You'll have the opportunity to work across Retail, Marketing, Trading, IT, Operations and external suppliers, giving you broad exposure to a commercially exciting area of the business. You'll play a key role in delivering campaigns for major FMCG brands and suppliers, ensuring they receive a first-class service while helping to build a scalable and efficient media operation. You'll also join an established and growing international organisation with a strong family-owned heritage, diverse business interests and operations across the UK and internationally.