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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery in freight forwarding.
- Company: Join a well-established global freight forwarding organisation in Southampton.
- Benefits: Enjoy a competitive salary, private medical cover, and generous holiday allowance.
- Why this job: Be the key contact for clients and enhance their experience with your expertise.
- Qualifications: Experience in freight forwarding and strong communication skills are essential.
- Other info: Office-based role with potential for hybrid working and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Position Location: Southampton
Hours: Monday–Friday, 09:00–17:30 (37.5 hours)
Salary: up to £50,000
We are recruiting on behalf of a well‑established global freight forwarding organisation for an Account Manager to join their Southampton team. This role is firmly focused on account management and customer care, rather than new business sales.
The Role
Reporting into the Commercial function, you will be responsible for the ongoing management of a portfolio of existing customer accounts. New business generation will be handled by the commercial team; once accounts are onboarded, ownership will pass to you for day‑to‑day management, coordination, administration and customer engagement.
Key Responsibilities
- Act as the main point of contact for allocated customer accounts
- Manage day‑to‑day account activity, communication and administration
- Produce and maintain customer tariffs and rate sheets
- Ensure agreed KPIs, service levels, and deliverables are met
- Liaise closely with internal operations teams to ensure smooth service delivery
- Engage with debtor reports and query logs to support on‑time payment
- Identify opportunities to add value and improve service, rather than sell aggressively
- Document and maintain Standard Operating Procedures (SOPs)
- Produce and review customer reports and performance data
- Support issue resolution and escalation where required
About You
- Proven experience within freight forwarding (operations, customer service or commercial)
- Strong knowledge of sea freight operations
- Comfortable in an account management or customer‑facing role
- May suit someone from a BDM or sales background who prefers relationship management over sales targets
- Equally open to candidates from a strong operations background with good commercial awareness
- Highly organised, detail‑focused and confident handling administration
- Strong communication and stakeholder management skills
- Commercially minded without being sales‑driven
- Office‑based role (potential for hybrid working)
25 days holiday
Private Medical Cover
Death in Service (4× salary)
Discretionary bonus
Enhanced maternity and paternity leave + much more
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Supply Chain
Industries: Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and International Trade and Development
Freigth Account Manager in Southampton employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freigth Account Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of sea freight operations and account management. Be ready to discuss how you've successfully managed customer accounts in the past and how you can add value to the team.
✨Tip Number 3
Showcase your organisational skills! During interviews, highlight your ability to manage day-to-day account activities and ensure smooth service delivery. Use specific examples to demonstrate how you've handled similar responsibilities before.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Freigth Account Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Account Manager role. Highlight your experience in account management and customer care, and don’t forget to mention any relevant freight forwarding experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about account management and how your skills align with our needs. Keep it friendly and professional, and let us know why you’d be a great fit for our Southampton team.
Showcase Your Communication Skills: As an Account Manager, strong communication is key. In your application, demonstrate your ability to engage with clients and internal teams. Use clear and concise language, and make sure to proofread for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. Plus, it helps us keep track of your application – win-win!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding, especially sea freight operations. Understand the key terms and processes involved, as this will show your potential employer that you're not just familiar with the industry but also genuinely interested in it.
✨Showcase Your Account Management Skills
Prepare examples from your past experiences where you've successfully managed customer accounts. Highlight how you maintained communication, resolved issues, and ensured service delivery. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Be Ready to Discuss KPIs and Performance Metrics
Since the role involves meeting KPIs and service levels, be prepared to discuss how you've tracked and achieved these in previous positions. Bring specific examples of how you’ve used data to improve service or resolve issues, as this will resonate well with the interviewers.
✨Engage with Questions About Value Addition
Think about ways you've added value to previous roles without being overly sales-driven. Prepare to discuss how you can identify opportunities for improvement in service delivery and customer engagement, as this aligns perfectly with the job's focus on account management rather than aggressive sales.
