Freight Forwarding Operations Manager
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Birmingham | Circa £60,000 basic + uncapped bonus
Company car | Private healthcare | Contributory pension
Monday to Friday, 8:00am to 5:30pm
Ready to take ownership of a multimodal freight operation and help shape its next stage of growth?
This is an opportunity to join an established international freight forwarding business, leading its air, road and ocean operations from a modern Birmingham office. With the backing of a successful logistics group committed to developing its businesses, you'll have the scope to improve performance, develop your team and strengthen customer relationships.
Reporting directly to the Director, you'll combine operational leadership with commercial responsibility. Your decisions will influence service quality, profitability and account growth, making this an attractive move for a hands-on manager who enjoys making a visible difference.
What's on offer
Basic salary circa £60,000
Uncapped bonus, with indicative bonus earnings of £10,000
Company car
Private healthcare
Contributory pension
Modern office environment
Direct reporting line to the Director
Opportunity to lead and develop a multimodal operation within an established logistics group
The role
You'll manage the day-to-day operations department across air, road and ocean freight, ensuring customers receive a reliable service while maintaining strong commercial performance.
Your responsibilities will include:
Leading daily operations and providing hands-on support when required
Managing, motivating, mentoring and appraising the operations team
Taking responsibility for departmental profit and loss
Preparing and reviewing RFQs, quotations and tender submissions
Developing key customer accounts and identifying opportunities for growth xgikmsk
Negotiating with suppliers to secure competitive rates and service
Attending customer and supplier meetings
Resolving operational issues and maintaining service standards
Identifying improvements to processes, productivity and profitability
About you
Multimodal freight forwarding experience, ideally with an export bias
Previous management experience within freight forwarding
Strong hands-on operational knowledge
Experience managing profit and loss
Confidence handling RFQs and tender submissions
Proven customer relationship and key account management sk...
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