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For Companies At a Glance
- Tasks: Coordinate freight operations and manage communication with overseas agents and import clients.
- Company: Reputable freight forwarding business with a focus on high service levels.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Experience in freight forwarding and strong customer service skills required.
- Other info: Exciting opportunity to work in a supportive environment with excellent career prospects.
The predicted salary is between 36000 - 60000 £ per year.
An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.
Key Responsibilities:
- Manage day-to-day communication with overseas agents and import customers
- Handle customer queries via phone and email, including shared inbox management
- Obtain rates and prepare quotations and service options
- Process bookings and maintain accurate records using CargoWise and internal systems
- Liaise with customers, suppliers, subcontractors, and overseas partners
- Prepare, check, and issue shipping documentation, including Bills of Lading
- Ensure accuracy of data entry and compliance with operational procedures
- Proactively resolve operational issues and customer queries
- Support internal sales teams by delivering a high standard of operational service
Required Experience:
- Previous experience in freight forwarding operations (import/export)
- Strong customer service and relationship management skills
- Confident IT skills; CargoWise experience highly regarded
Locations
Freight Forwarding Operations Coordinator in Shipley, Yorkshire employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarding Operations Coordinator in Shipley, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their services and how they interact with overseas agents and clients. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and suppliers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Operations Coordinator role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Freight Forwarding Operations Coordinator in Shipley, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Forwarding Operations Coordinator role. Highlight your relevant experience in freight forwarding and customer service, and don’t forget to mention any specific skills with CargoWise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share your passion for logistics and how your previous experiences have prepared you for this role.
Showcase Your Communication Skills: Since this role involves a lot of communication with overseas agents and customers, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to show us you can handle queries effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of freight forwarding operations, especially import/export processes. Familiarise yourself with key terms and concepts, as well as the specific systems like CargoWise that are mentioned in the job description.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer queries or resolved issues. Highlight your relationship management skills, as this role heavily relies on maintaining high service levels for clients and agents.
✨Be Ready to Discuss Operational Challenges
Think about common operational issues that can arise in freight forwarding and how you would proactively resolve them. This shows that you’re not just reactive but also proactive in ensuring smooth operations.
✨Practice Your Communication Skills
Since the role involves a lot of communication with overseas agents and customers, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions confidently.
