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For Companies At a Glance
- Tasks: Coordinate air freight shipments and build strong customer relationships in a dynamic environment.
- Company: Established logistics business with a great reputation in international freight.
- Benefits: Competitive salary, pension scheme, career progression, and supportive team culture.
- Other info: Exciting opportunities for personal and professional growth in a vibrant team.
- Why this job: Join a growing company and make an impact in the fast-paced world of logistics.
- Qualifications: Experience in air freight or logistics, strong communication skills, and a proactive mindset.
We're currently recruiting on behalf of a growing and well-established logistics business for a Sales & Operations Agent to join their Manchester-based team. This is an excellent opportunity for someone with air freight or logistics experience who enjoys working in a fast-paced, customer-focused environment where no two days are the same. The business has an excellent reputation within the international freight sector and continues to invest in its people, technology, and operational capabilities.
Based close to Manchester Airport, this role combines both commercial and operational responsibilities, making it ideal for someone who enjoys building customer relationships while also being hands-on with day-to-day freight operations.
What's on Offer
- £32,000 Competitive salary package
- Company pension scheme
- Excellent opportunities for career progression and development
- Supportive team environment
- Exposure to international logistics operations
- Opportunity to join a growing and ambitious freight business
The Role
As Sales & Operations Agent, you'll work closely with customers, airlines, suppliers, and internal teams to coordinate air freight shipments from quotation through to final delivery. You'll play a key role in ensuring shipments move efficiently while delivering high levels of customer service and operational accuracy. This is a varied position offering exposure to both sales and operations within an international logistics environment.
Key Responsibilities
- Respond to customer quote requests and pricing enquiries
- Liaise with airlines, suppliers, and overseas partners to secure competitive rates
- Manage bookings and coordinate freight movements
- Prepare and process operational documentation accurately
- Support import and export air freight operations
- Build and maintain strong customer relationships
- Ensure shipments are handled efficiently and compliantly
- Provide proactive updates and support to customers throughout the shipment process
- Work collaboratively with operations and commercial teams to deliver excellent service levels
What We're Looking For
Experience & Knowledge
- Previous experience within air freight, freight forwarding, or logistics operations
- Exposure to import/export procedures and shipment coordination
- Sales or customer-facing experience within the cargo or logistics sector
- Understanding of airline bookings and freight documentation would be advantageous
Skills & Attributes
- Strong communication and customer service skills
- Organised and able to manage multiple priorities effectively
- IT literate and confident using operational systems
- Commercially aware with a proactive mindset
- Team player with a positive and flexible approach
- Ability to work efficiently in a fast-moving operational environment
Sales/Operations Agent employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales/Operations Agent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and air freight industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they fit into the international logistics scene. This will help you stand out as someone who’s genuinely interested in joining their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in air freight or logistics makes you the perfect fit for the Sales & Operations Agent role. Highlight your customer service skills and ability to juggle multiple tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales/Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in air freight or logistics. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Sales & Operations Agent role and how you can contribute to our team at StudySmarter.
Show Off Your Customer Service Skills: Since this role is all about building relationships, make sure to mention any customer-facing experience you have. We love candidates who can demonstrate strong communication and service skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WR Logistics
✨Know Your Stuff
Make sure you brush up on your air freight and logistics knowledge. Understand the key terms, processes, and challenges in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed customer interactions in the past. Think of specific situations where you went above and beyond to meet a customer's needs.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a shipment delay or dealing with a difficult customer. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the company's growth plans, team dynamics, or how they support employee development. It shows you're engaged and serious about the opportunity.