At a Glance
- Tasks: Manage export bookings and liaise with suppliers in a fast-paced logistics environment.
- Company: Join WR Logistics, the top recruitment partner in the logistics industry.
- Benefits: Enjoy a competitive salary, private healthcare, and an attractive bonus scheme.
- Other info: Work Monday to Friday, 08:30 to 17:00, with excellent growth opportunities.
- Why this job: Make an impact in global logistics while developing your career in a dynamic team.
- Qualifications: 2+ years in freight forwarding with strong customer service and communication skills.
The predicted salary is between 35000 - 35000 £ per year.
We are recruiting for an experienced Export Freight Forwarder to join a busy freight forwarding team based in Oldbury. This is an excellent opportunity for someone with a strong background in export operations who enjoys managing bookings, liaising with suppliers and customers, and working in a fast-paced logistics environment.
The successful candidate will have previous freight forwarding experience, ideally covering sea and air freight exports, and will be confident handling FCL, LCL and air freight shipments from booking through to completion.
Key Responsibilities- Receive, process and manage multiple incoming export bookings from a range of customers within agreed timeframes.
- Handle worldwide sea and air freight exports, including FCL, LCL and air freight shipments.
- Liaise with shipping lines, consolidators, air freight agents, suppliers and customers.
- Input new bookings accurately into the company booking platform, Box Top.
- Send booking confirmations to suppliers and clients.
- Manage job tracking and provide regular customer updates throughout the shipment process.
- Resolve operational issues including haulage delays, vessel details and sourcing alternative options where required.
- Ensure all jobs are closed correctly once completed to customer satisfaction.
- Maintain high levels of data quality and accuracy across the company's bespoke systems.
- Work in line with company standards, guidelines and operational procedures.
- Minimum 2 years' experience within the freight forwarding sector.
- Previous experience handling export bookings and operations.
- Experience with sea freight exports, air freight exports, FCL and LCL would be highly beneficial.
- Strong customer service skills with the ability to build rapport over the phone.
- Excellent verbal and written communication skills.
- Strong planning, organisation and attention to detail.
- Proven problem-solving and negotiation skills.
- Ability to work independently and follow agreed company guidelines and policies.
- A team player who can work effectively in a fast-paced and exciting environment.
- A structured and accurate approach to daily workload.
- Salary up to £35,000.
- Permanent full-time position.
- Based in Oldbury.
- Monday to Friday working hours, 08:30 to 17:00.
- 20 days holiday, excluding bank holidays.
- Private healthcare.
- Attractive monthly bonus scheme.
Export Bookings Operator in Rowley Regis employer: WR Logistics
At WR Logistics, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and growth. Located in Oldbury, our team enjoys competitive benefits including private healthcare, an attractive bonus scheme, and ample holiday time, all while working in a fast-paced environment that values employee contributions and development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Export Bookings Operator in Rowley Regis
✨Tip Number 1
Network like a pro! Reach out to your contacts in the logistics industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their operations and be ready to discuss how your experience with export bookings and freight forwarding can add value to their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and suppliers, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Export Bookings Operator in Rowley Regis
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in export operations and freight forwarding. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Export Bookings Operator role. Share specific examples of your past experiences that relate to managing bookings and liaising with customers.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a fast-paced environment like logistics. Avoid jargon unless it’s relevant!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of export operations, especially sea and air freight. Be ready to discuss FCL and LCL shipments in detail, as well as any specific experiences you've had managing bookings. This will show that you're not just familiar with the terms but have practical experience too.
✨Show Off Your Customer Service Skills
Since this role involves liaising with suppliers and customers, be prepared to share examples of how you've built rapport and resolved issues in the past. Highlight your communication skills and give specific instances where you turned a challenging situation into a positive outcome.
✨Demonstrate Your Problem-Solving Abilities
Think of a few scenarios where you faced operational challenges, like haulage delays or sourcing alternatives. Be ready to explain how you approached these problems and what solutions you implemented. This will showcase your ability to think on your feet in a fast-paced environment.
✨Get Familiar with Box Top
If you can, try to learn about the company’s booking platform, Box Top, before the interview. Even if you haven't used it before, showing that you're proactive and willing to learn new systems can set you apart from other candidates. Mention any similar systems you've worked with to demonstrate your adaptability.
