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For Companies At a Glance
- Tasks: Manage sea freight shipments and ensure smooth operations for key customer accounts.
- Company: Established freight forwarding business with a focus on growth and innovation.
- Benefits: Competitive salary, full-time permanent role, and opportunities for career advancement.
- Why this job: Join a dynamic team and make an impact in the logistics industry.
- Qualifications: Experience in sea freight operations and strong organisational skills required.
- Other info: Exciting opportunity to contribute to process improvements in a fast-paced environment.
The predicted salary is between 30000 - 36000 £ per year.
An established and growing freight forwarding business is seeking an experienced Senior Freight Operations Coordinator to join its operations team. This role would suit a strong all-round operator with a background in sea freight and a hands-on approach to managing complex shipments and key customer relationships.
Job Role:
- Manage sea freight import and export shipments end-to-end
- Liaise with carriers, overseas agents, hauliers, and internal teams
- Handle customs processes, documentation, and clearance coordination
- Finalise bookings, review costs, and ensure accurate invoicing
- Monitor charges such as demurrage and quay rent and resolve disputes
- Produce and check shipping documentation (HBLs / MBLs where required)
- Act as an escalation point for operational issues and delays
- Support service delivery on key or high-volume accounts
- Contribute to process improvements and operational best practice
Job Requirements:
- Proven experience in freight forwarding operations (sea freight essential)
- Strong understanding of import/export procedures and customs processes
- Experience working with carriers and managing operational disruptions
- High attention to detail with strong organisational skills
- Confident communicator with a customer-focused mindset
- Ability to manage multiple shipments and priorities simultaneously
- Experience in European road freight is beneficial but not essential
Senior Freight Operations Coordinator in Redditch employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Freight Operations Coordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry, especially those who know about sea freight. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customs processes and documentation. We all know that confidence is key, so practice answering common questions related to managing complex shipments and customer relationships.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled operational disruptions in the past. Employers love candidates who can think on their feet and resolve issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our growing team in Birmingham or Redditch.
We think you need these skills to ace Senior Freight Operations Coordinator in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sea freight and any relevant operational roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Freight Operations Coordinator role. Share specific examples of how you've managed complex shipments and built strong customer relationships.
Show Off Your Attention to Detail: In freight operations, details matter! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Inside Out
Make sure you brush up on your sea freight knowledge before the interview. Understand the ins and outs of import/export procedures, customs processes, and the specific challenges that come with managing complex shipments. This will show your potential employer that you're not just familiar with the basics but are ready to tackle the role head-on.
✨Showcase Your Communication Skills
As a Senior Freight Operations Coordinator, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with carriers, agents, and customers in the past. Highlight any situations where your communication skills helped resolve operational issues or improved service delivery.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've managed operational disruptions or resolved disputes. Think about the steps you took to address these challenges and how you ensured smooth operations. This will illustrate your hands-on approach and ability to think on your feet.
✨Prepare Questions About Process Improvements
Employers love candidates who are proactive about improving processes. Come prepared with questions about their current operations and suggest areas where you think improvements could be made. This shows that you're not only interested in the role but also in contributing to the company's success.
