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- Tasks: Lead the Ocean Export team, managing end-to-end ocean shipments and ensuring top-notch customer service.
- Company: Join a well-known logistics company in Dartford, UK, with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, hybrid working, healthcare, gym membership, and generous holiday allowance.
- Why this job: Be part of a dynamic team, improve processes, and make a real impact in global logistics.
- Qualifications: 4+ years in Ocean Export and 2+ years in a supervisory role preferred; strong communication skills required.
- Other info: Opportunity for training and mentoring new team members while supporting department goals.
The predicted salary is between 32000 - 40000 £ per year.
This known logistics company are looking to bring on an experienced Ocean Export Team leader to join their team in Dartford, UK. As Ocean Export Team Leader, you will be tasked in coordinating and managing the end-to-end process for all ocean shipments whilst working closely with the manager in supporting the Ocean Export team.
Package:
- Up to 40,000
- 22 days holiday plus bank holidays (increase to 25 days after 2 years' service)
- Pension contribution
- Healthcare
- Gym Membership
- Life Insurance
- Discounts to various services
- Hybrid working after completion of training
Day-to-day:
- Deliver exceptional customer service to clients and overseas agents by ensuring timely and professional communication.
- Coordinate and manage end-to-end ocean shipments.
- Work closely with team members and other departments to maintain the highest level of operational performance.
- Resolve accounting issues and queries as directed by management, ensuring they are handled promptly and effectively.
- Identify and raise potential issues to your direct manager that could impact timelines, service quality, or compliance.
- Build and nurture strong relationships with internal stakeholders, clients, and global partners.
- Provide prompt and effective responses to all internal and external enquiries.
- Work alongside management to identify and implement process improvements.
- Manage and resolve escalations from customers and internal teams in a proactive, solution-focused manner.
- Support and guide the team to quickly resolve internal/external challenges that arise during daily operations.
- Train and mentor new team members to ensure a smooth onboarding process and consistent performance when required.
- Carry out any additional duties as required by management to support department goals.
Requirements:
- Minimum of 4 years of extensive Ocean Export experience.
- Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage.
- Knowledge of various local and International shipping and freight forwarding practices.
- Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information.
- Ability to adapt quickly to changing policies and procedures.
- Computer literate in Microsoft Office.
Ocean Export Supervisor employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in ocean export logistics. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the logistics sector, especially those who have experience in ocean exports. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved issues in previous roles. Highlighting your leadership skills and problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Research the company’s values and recent achievements. Tailoring your conversation to align with their goals and demonstrating how you can contribute to their success will make a strong impression during the interview process.
We think you need these skills to ace Ocean Export Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ocean export and supervisory roles. Use specific examples that demonstrate your ability to manage end-to-end ocean shipments and lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and your understanding of the role. Mention how your skills align with the company's needs, particularly in customer service and operational performance.
Highlight Key Skills: In your application, emphasise your communication and interpersonal skills, as well as your problem-solving abilities. These are crucial for managing relationships with clients and internal teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is vital in the logistics industry.
How to prepare for a job interview at WR Logistics
✨Showcase Your Experience
Make sure to highlight your extensive Ocean Export experience during the interview. Discuss specific examples of how you've managed end-to-end ocean shipments and any challenges you've overcome in previous roles.
✨Demonstrate Leadership Skills
As a potential team leader, it's crucial to demonstrate your supervisory skills. Share instances where you've successfully guided a team, resolved conflicts, or trained new members, showcasing your ability to lead effectively.
✨Emphasise Communication Abilities
Since exceptional customer service is key in this role, be prepared to discuss how you maintain professional communication with clients and overseas agents. Provide examples of how you've handled inquiries or escalations in a timely manner.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential issues that could arise in ocean export operations and how you would address them, demonstrating your proactive approach to challenges.
