At a Glance
- Tasks: Manage ocean freight bookings and ensure top-notch service for customers and partners.
- Company: Join a leading global logistics organisation with a supportive, employee-owned culture.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Dynamic environment with excellent growth potential and a focus on teamwork.
- Why this job: Be part of a fast-paced team making a real impact in the logistics industry.
- Qualifications: 2+ years in freight forwarding, strong communication, and customer service skills.
The predicted salary is between 33750 - 41250 £ per year.
Location: Liverpool
Hours: Monday - Friday 8:30-17:30pm (Hybrid working available)
Salary: up to £34,000
We are working in partnership with a leading global logistics organisation, an employee-owned business built on partnership, performance, and long-term customer relationships. This is a chance to join a fast-paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You'll be part of a business that has grown from a small investment into a world-leading logistics provider supporting over 6,000 customers globally.
If you're looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you.
Job Purpose
You will be accountable to the Team Leader for the day-to-day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners.
Key Responsibilities
- Manage your own workload efficiently to support business priorities and service levels
- Handle customer and overseas agent queries promptly, ensuring clear and consistent communication
- Liaise with shipping lines to arrange and amend bookings as required
- Ensure all bookings match customer requirements accurately and are processed in a timely manner
- Monitor and review performance across your allocated trades
- Follow company procedures and maintain high operational standards at all times
- Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues
- Escalate operational issues to the line manager where required
- Work closely with the documentation team to ensure smooth shipment processing
Behavioural Competencies
We are looking for someone who demonstrates:
- A positive, can-do attitude with a proactive approach to problem solving
- Strong communication skills, including active listening and clear, concise expression
- The ability to build strong relationships and influence stakeholders positively
- A natural curiosity to identify issues early and take ownership of resolution
Requirements
- Minimum 2 years' experience in freight forwarding (Ocean Freight preferred)
- Strong customer service and organisational skills
- Excellent telephone manner and communication skills
- Ability to work using own initiative in a fast-paced environment
- Strong willingness to learn and develop within the role
FCL Export Account Manager in Liverpool employer: WR Logistics
At WR Logistics, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our remote working model provides flexibility, while our commitment to employee growth ensures you have access to training and development opportunities that empower you to excel in your role. With uncapped commission potential, you'll be rewarded for your hard work and dedication in driving success within the North East foodservice market.
StudySmarter Expert Advice🤫
We think this is how you could land FCL Export Account Manager in Liverpool
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like WR Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at WR Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like WR Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace FCL Export Account Manager in Liverpool
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to WR Logistics:This is your chance to really connect with the team at WR Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at WR Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with WR Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show WR Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at WR Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
