Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage communication with overseas agents and handle customer queries.
- Company: Established freight forwarding business with a strong reputation.
- Benefits: Competitive salary up to £30,000 and full-time permanent position.
- Why this job: Join a dynamic team and enhance your logistics expertise.
- Qualifications: Experience in freight forwarding and strong customer service skills.
- Other info: Opportunity for career growth in the logistics industry.
The predicted salary is between 30000 - 30000 £ per year.
An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.
Key Responsibilities:
- Manage day-to-day communication with overseas agents and import customers
- Handle customer queries via phone and email, including shared inbox management
- Obtain rates and prepare quotations and service options
- Process bookings and maintain accurate records using CargoWise and internal systems
- Liaise with customers, suppliers, subcontractors, and overseas partners
- Prepare, check, and issue shipping documentation, including Bills of Lading
- Ensure accuracy of data entry and compliance with operational procedures
- Proactively resolve operational issues and customer queries
- Support internal sales teams by delivering a high standard of operational service
Required Experience:
- Previous experience in freight forwarding operations (import/export)
- Strong customer service and relationship management skills
- Confident IT skills; CargoWise experience highly regarded
Specialist, Logistics in Leeds employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Logistics in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work in freight forwarding. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of CargoWise and other relevant systems. We all know that confidence is key, so practice answering common questions related to customer service and operational challenges in logistics.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've proactively resolved issues in past roles. This will demonstrate your ability to handle the day-to-day challenges of a Freight Forwarding Specialist.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team in the logistics sector.
We think you need these skills to ace Specialist, Logistics in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist, Logistics role. Highlight your experience in freight forwarding and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about logistics and how your background makes you a perfect fit for our team. Keep it concise but engaging, and don’t forget to mention your experience with CargoWise if you have it.
Show Off Your Communication Skills: Since this role involves a lot of communication with overseas agents and customers, make sure your application reflects your strong communication skills. Use clear and professional language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding operations, especially import/export processes. Familiarise yourself with key terms and practices, as well as the specific systems like CargoWise that are mentioned in the job description.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service and relationship management. Think about how you resolved issues or improved client satisfaction, as this role heavily relies on maintaining high service levels.
✨Practice Communication Scenarios
Since you'll be managing communication with overseas agents and customers, practice how you would handle common queries or operational issues. Role-playing these scenarios can help you feel more confident during the actual interview.
✨Get Familiar with Documentation
Understand the types of shipping documentation you'll be dealing with, like Bills of Lading. Being able to discuss these documents and their importance will show your potential employer that you're ready to hit the ground running.