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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery in freight forwarding.
- Company: Join a well-established global freight forwarding organisation in Southampton.
- Benefits: Enjoy 25 days holiday, private medical cover, and a discretionary bonus.
- Why this job: Build strong relationships without the pressure of sales targets in a supportive environment.
- Qualifications: Experience in freight forwarding or customer service with strong communication skills.
- Other info: Office-based role with potential for hybrid working and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of a well-established global freight forwarding organisation for an Account Manager to join their Southampton team. This role is firmly focused on account management and customer care, rather than new business sales. It would suit someone who enjoys building relationships, managing accounts day to day, and acting as the main point of contact for customers — without the pressure of sales targets.
The Role
Reporting into the Commercial function, you will be responsible for the ongoing management of a portfolio of existing customer accounts. New business generation will be handled by the commercial team; once accounts are onboarded, ownership will pass to you for day-to-day management, coordination, administration, and customer engagement. The commercial lead will remain involved at a high level, stepping in where required, but you will be the primary operational and commercial contact. This is a hands-on, detail-driven role with a strong administrative element, requiring someone who is commercially aware but customer-led rather than sales-focused.
Key Responsibilities
- Act as the main point of contact for allocated customer accounts
- Manage day-to-day account activity, communication, and administration
- Produce and maintain customer tariffs and rate sheets
- Ensure agreed KPIs, service levels, and deliverables are met
- Liaise closely with internal operations teams to ensure smooth service delivery
- Engage with debtor reports and query logs to support on-time payment
- Identify opportunities to add value and improve service, rather than sell aggressively
- Document and maintain Standard Operating Procedures (SOPs)
- Produce and review customer reports and performance data
- Support issue resolution and escalation where required
About You
- Proven experience within freight forwarding (operations, customer service, or commercial)
- Strong knowledge of sea freight operations
- Comfortable in an account management or customer-facing role
- May suit someone from a BDM or sales background who prefers relationship management over sales targets
- Equally open to candidates from a strong operations background with good commercial awareness
- Highly organised, detail-focused, and confident handling administration
- Strong communication and stakeholder management skills
- Commercially minded without being sales-driven
Working Pattern & Benefits
- Office-based role (with potential for hybrid working)
- 25 days holiday
- Private Medical Cover
- Death in Service (4 x salary)
- Discretionary bonus
- Enhanced maternity and paternity leave
- + much more
Locations
Freigth Account Manager in Hampshire, Portsmouth employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freigth Account Manager in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of sea freight operations. Be ready to discuss how you've managed customer accounts in the past and how you can add value to their team. Show them you're not just about sales, but about building lasting relationships.
✨Tip Number 3
When you get the chance to meet potential employers, whether at job fairs or networking events, make sure to bring your A-game. Dress smart, be confident, and don’t forget to follow up with a thank-you email after your chat. It shows you're genuinely interested!
✨Tip Number 4
Don’t forget to check out our website for the latest job openings! Applying directly through us can give you a better chance of standing out. Plus, we’re always here to help you navigate the application process and land that dream job.
We think you need these skills to ace Freigth Account Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Account Manager role. Highlight your background in freight forwarding and any customer-facing roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about account management and how your experience aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your application showcases your strong communication skills. Whether it's through your writing style or examples of past interactions, let us see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding, especially sea freight operations. Being able to discuss industry trends and specific operational details will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Relationship Management Skills
Since this role is all about account management and customer care, be ready to share examples of how you've successfully built and maintained relationships in previous roles. Highlight your communication skills and how you handle customer queries or issues.
✨Be Detail-Oriented
This position requires a strong focus on administration and detail. Prepare to discuss how you manage day-to-day activities and ensure KPIs are met. Bring examples of how you've documented processes or improved service delivery in past roles.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer engagement and account management. This shows your interest in the role and helps you understand how you can add value without being sales-driven.
