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For Companies At a Glance
- Tasks: Oversee order fulfilment and ensure top-notch customer service.
- Company: Join a leading logistics and supply chain specialist in Bristol.
- Benefits: Enjoy 25 days holiday, competitive salary, and career growth.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Be the key contact for clients and make a real impact.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 30000 - 36000 £ per year.
We are an established, internationally recognised logistics and supply chain specialist seeking a Fulfilment Contract Supervisor to join our Bristol operation. This is a fast-paced, customer-facing role where delivering exceptional customer service and maintaining strong client relationships is key. The successful Fulfilment Coordinator will play a vital role in ensuring smooth order fulfilment, stock accuracy, and KPI performance.
The Role
- Coordinate the end-to-end order fulfilment process in line with customer KPIs
- Act as a key customer-facing contact for client queries and service updates
- Work closely with warehouse teams to manage order flow
- Maintain stock integrity and process transactions within the WMS
- Investigate delivery issues and implement effective solutions
- Manage inbound/outbound bookings and shipping documentation
About You
- Proven customer-facing / customer service experience
- Administration experience within an office environment
- Experience using a Warehouse Management System (WMS)
- Strong organisational and problem-solving skills
- Excellent communication skills
- The right to work in the UK (no sponsorship available)
Benefits
- 25 days holiday (rising to 27 with service)
Fulfilment Contracts Supervisor in Gloucester employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Contracts Supervisor in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed order fulfilment or resolved customer issues in the past. Real-life stories make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fulfilment Contracts Supervisor in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fulfilment Contracts Supervisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your previous experiences make you the perfect fit for this role. Let us know what excites you about working with us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at WR Logistics
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the fulfilment process. Brush up on your knowledge of Warehouse Management Systems (WMS) and be ready to discuss how you've used them in past roles. This will show that you're not just a good fit for the role, but that you’re genuinely interested in the logistics field.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've handled client queries or resolved issues in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction. This will demonstrate your commitment to exceptional service.
✨Be Organised and Solution-Oriented
During the interview, highlight your organisational skills and problem-solving abilities. You might be asked about a time when you faced a challenge in order fulfilment. Prepare a STAR (Situation, Task, Action, Result) response to illustrate how you tackled it effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to maintaining stock integrity, or how they measure KPI performance. This shows that you’re engaged and thinking critically about how you can contribute to their success.