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- Tasks: Manage import/export shipments and ensure timely deliveries.
- Company: Join a leading logistics provider with a strong reputation.
- Benefits: Earn up to £38,000 with career development and a competitive pension.
- Why this job: Be part of a dynamic team in a fast-paced industry.
- Qualifications: Experience in freight forwarding and strong communication skills required.
- Other info: Apply now to kickstart your career in logistics!
Freight Forwarder Location: Basildon Office Working Hours: Monday – Friday, 8:30 AM – 5:30 PM Salary: £27,000 – £32,000 per annum (depending on experience) Our client, who are a known Freight Forwarder are seeking a motivated and reliable Freight Forwarder to join their Freight Forwarding team based out of Basildon. You will play a key role in supporting the Customer Services & Freight Forwarding Manager in ensuring seamless operations and exceptional customer service. This is an excellent opportunity for an individual with a passion for logistics and customer service to contribute to the company's growth. Key Responsibilities: Support the Head of Customer Services in driving business development and enhancing customer satisfaction. Ensure accurate customer bookings are recorded in the operations system. Maintain regular communication with the sales team regarding new leads and shipment handovers. Create and maintain standard operating procedures (SOPs) for the department. Provide quotations to the line manager/sales team within two hours of receipt and ensure they are recorded in the system. Collaborate with the line manager to implement efficiencies in customer workflows. Handle key accounts and manage customer enquiries promptly. Enter spot quotations into the CRM system and follow up on enquiries as needed. Address customer complaints in accordance with SOPs and within the agreed timeframe. Assist the Credit Control team in the collection of overdue payments. Complete customer due diligence checks for new clients. Promote high standards of personal quality, health & safety, and professionalism. Ensure compliance with financial transaction policies, legal requirements, and good practice guidelines. Oversee customer and subcontractor management according to company procedures. Provide customers with accurate, cost-effective quotations within a timely manner. Confirm quotations with customers via phone within half an hour. Book consignments with third-party contractors and manage cross-trade bookings. Book deliveries with customers and liaise with suppliers and origin offices. Build and maintain strong relationships with customers. Handle invoicing and administrative tasks as required.Skills & Experience required: Experience as a Freight Forwarder with a UK based Freight Forwarder Right to work in the UK (No Sponsorship available) Strong IT skills, including proficiency in Microsoft Office (Word, Excel) Ability to prioritize workload and work well both independently and as part of a team. WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy
Freight Forwarder employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Forwarder
✨Tip Number 1
Familiarize yourself with the specific import and export regulations relevant to the UK and the countries you will be dealing with. This knowledge will not only help you in your role but also impress potential employers during the interview.
✨Tip Number 2
Network with professionals in the logistics industry, especially those who work as Freight Forwarders. Attend industry events or join online forums to connect with others and learn about job openings that may not be advertised.
✨Tip Number 3
Highlight your experience with shipment management software and tools in your conversations. Being tech-savvy can set you apart from other candidates and show that you are ready to hit the ground running.
✨Tip Number 4
Prepare for the interview by practicing common questions related to freight forwarding scenarios. Think about how you would handle delays or issues with shipments, as demonstrating problem-solving skills is crucial in this role.
We think you need these skills to ace Freight Forwarder
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Freight Forwarder position. Understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in freight forwarding. Include specific examples of how you've managed import/export shipments and handled documentation.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to liaise effectively with clients, suppliers, and carriers.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Basics
Make sure you have a solid understanding of import and export procedures, as well as the necessary documentation. Be prepared to discuss specific examples from your past experience that demonstrate your knowledge in these areas.
✨Showcase Your Communication Skills
As a Freight Forwarder, you'll need to liaise with various stakeholders. Highlight your communication skills during the interview by providing examples of how you've effectively managed relationships with clients, suppliers, and carriers in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled issues or delays in shipments before. Employers will appreciate candidates who can think on their feet and provide excellent customer service even under pressure.
✨Prepare Questions About the Company
Show your interest in the role and the company by preparing thoughtful questions. Ask about their processes, team dynamics, and opportunities for career development to demonstrate your enthusiasm for joining their team.
