At a Glance
- Tasks: Manage ocean freight bookings and ensure top-notch service for customers and partners.
- Company: Join a leading global logistics organisation with a supportive, employee-owned culture.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Dynamic environment with a focus on growth and learning.
- Why this job: Be part of a fast-paced team making a real impact in the logistics industry.
- Qualifications: 2+ years in freight forwarding, strong communication, and customer service skills.
The predicted salary is between 34000 - 34000 £ per year.
Position: Ocean Freight Coordinator
Location: Liverpool
Hours: Monday - Friday 8:30-17:30pm (Hybrid working available)
Salary: up to £34,000
We are working in partnership with a leading global logistics organisation, an employee-owned business built on partnership, performance, and long-term customer relationships. This is a chance to join a fast-paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You will be part of a business that has grown from a small investment into a world-leading logistics provider supporting over 6,000 customers globally. If you are looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you.
Job Purpose
You will be accountable to the Team Leader for the day-to-day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners.
Key Responsibilities
- Manage your own workload efficiently to support business priorities and service levels
- Handle customer and overseas agent queries promptly, ensuring clear and consistent communication
- Liaise with shipping lines to arrange and amend bookings as required
- Ensure all bookings match customer requirements accurately and are processed in a timely manner
- Monitor and review performance across your allocated trades
- Follow company procedures and maintain high operational standards at all times
- Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues
- Escalate operational issues to the line manager where required
- Work closely with the documentation team to ensure smooth shipment processing
Behavioural Competencies
We are looking for someone who demonstrates:
- A positive, can-do attitude with a proactive approach to problem solving
- Strong communication skills, including active listening and clear, concise expression
- The ability to build strong relationships and influence stakeholders positively
- A natural curiosity to identify issues early and take ownership of resolution
Requirements
- Minimum 2 years experience in freight forwarding (Ocean Freight preferred)
- Strong customer service and organisational skills
- Excellent telephone manner and communication skills
- Ability to work using own initiative in a fast-paced environment
- Strong willingness to learn and develop within the role
FCL Export Account Manager employer: WR Logistics
Join a leading global logistics organisation in Liverpool, where employee ownership fosters a collaborative and supportive work culture. With a focus on career development and a commitment to service excellence, you'll thrive in a fast-paced environment that values communication and accuracy. Enjoy the benefits of hybrid working, competitive salary, and the opportunity to be part of a team that prioritises long-term relationships with customers and partners.
StudySmarter Expert Advice🤫
We think this is how you could land FCL Export Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! Since this role is all about clear and concise expression, try doing mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace FCL Export Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Freight Coordinator role. Highlight your relevant experience in freight forwarding and customer service, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your proactive approach and problem-solving skills align with our values at StudySmarter.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage workloads efficiently and handle customer queries. Numbers and examples can really make you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at WR Logistics
✨Know Your Ocean Freight Basics
Before the interview, brush up on your knowledge of ocean freight processes and terminology. Understanding key concepts like booking procedures, shipping lines, and customer service expectations will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively handled customer queries or resolved issues in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to communicate with clients and overseas partners.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've encountered challenges in your previous roles and how you tackled them. Highlighting your proactive approach to problem-solving will resonate well with the interviewers, especially since they value a can-do attitude.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, team dynamics, and growth opportunities within the role. This not only shows your genuine interest in the position but also helps you gauge if the company culture aligns with your career aspirations.
