At a Glance
- Tasks: Manage key accounts and strengthen customer relationships in the logistics sector.
- Company: Global supply chain management organisation with a focus on innovation and customer service.
- Benefits: Competitive salary up to €70,000, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth and involvement in process improvement.
- Why this job: Join a leading company and make a real impact in the logistics industry.
- Qualifications: 5+ years in account management and logistics, with strong communication skills.
A global supply chain management organization focused on delivering logistics solutions through professionalism, leadership, innovation, and customer service excellence.
Location: Dublin
Job Type: Full-time
Key Responsibilities
- Account Management & Customer Relations
- Strengthen relationships with existing key accounts.
- Develop relationships at all levels within customer organizations beyond the main point of contact.
- Gain a thorough understanding of customers' businesses, strategies, and operational requirements.
- Ensure customer satisfaction through regular communication and follow-up.
- Maintain and update action item lists weekly.
- Identify opportunities to grow business within existing accounts.
- Manage client profiles by location.
- Conduct annual business reviews, with a minimum of one review per account each year.
- Maintain customer information and ensure high levels of customer satisfaction.
- Business Development
- Complete customer calls per week.
- Submit a preliminary call schedule by Monday afternoon.
- Use Mondays and Fridays for planning and follow-up activities.
- Schedule customer visits and calls between Tuesday and Thursday.
- Build and maintain territory maps, updating monthly to show account distribution by city.
- Record and manage significant customer interactions through team-selling processes.
- Involve sales and operations teams when appropriate.
- Share weekly schedules with all departments to support coordinated customer visits.
- Refer major business opportunities and proposals to the Sales team.
- Operational Support
- Communicate service issues to department managers and supervisors.
- Assist with collections when required.
- Support the efficient delivery of all local branch services.
- Lead or assist in resolving customer issues, including those outside the local branch.
- Ensure effective invoicing and payment processes are established and maintained.
- Escalate operational issues to the Operations team when necessary.
- Systems & Process Improvement
- Maintain proficiency in company systems and product demonstrations to provide customer updates.
- Continuously seek improvements in procedures and services to enhance efficiency and reduce costs.
- Uphold ethical business practices and contribute to overall business success through professionalism, commitment, and attention to detail.
Requirements
- Minimum 5 years of Account Management experience.
- Minimum 5 years of logistics, freight forwarding.
- Ability to clearly document and communicate customer requirements for internal teams.
- Strong knowledge of logistics operating systems and Microsoft Office applications.
- Excellent customer service and interpersonal skills.
- Strong communication, relationship-building, and problem-solving abilities.
Freight Account Manager in Dublin employer: WR Logistics
As a Freight Account Manager at our global supply chain management organisation in Dublin, you will thrive in a dynamic work culture that prioritises professionalism, innovation, and exceptional customer service. We offer competitive salaries, comprehensive benefits, and ample opportunities for personal and professional growth, all within a vibrant city known for its rich history and thriving business environment. Join us to be part of a team that values your contributions and supports your career aspirations in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Account Manager in Dublin
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Freight Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics solutions and think about how your experience aligns with their needs. We want you to show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the ideal Freight Account Manager they need.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way in your job search journey.
We think you need these skills to ace Freight Account Manager in Dublin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Freight Account Manager role. Highlight your experience in account management and logistics, and don’t forget to showcase those customer service skills that we value so much!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific experiences that relate to the key responsibilities listed in the job description.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just duties. Numbers speak volumes, so if you’ve increased customer satisfaction or grown accounts, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at WR Logistics
✨Know Your Accounts
Before the interview, dive deep into the key accounts you’ll be managing. Understand their business models, challenges, and how your role can add value. This shows that you’re proactive and genuinely interested in their success.
✨Showcase Your Communication Skills
As a Freight Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients and resolved issues in the past. This will demonstrate your ability to maintain customer satisfaction and build relationships.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like service issues or client complaints. Think through potential scenarios beforehand and outline your approach to problem-solving and maintaining professionalism under pressure.
✨Highlight Your Tech Savvy
Familiarity with logistics operating systems and Microsoft Office is crucial. Be prepared to discuss your experience with these tools and how you’ve used them to improve processes or enhance customer service in previous roles.
