At a Glance
- Tasks: Manage ocean freight bookings and ensure top-notch service for customers and partners.
- Company: Join a leading global logistics organisation with a supportive, employee-owned culture.
- Benefits: Competitive salary up to £34,000, hybrid working, and opportunities for career development.
- Other info: Dynamic environment with a focus on growth and learning opportunities.
- Why this job: Be part of a fast-paced team where your contributions truly matter and make an impact.
- Qualifications: 2+ years in freight forwarding, strong communication, and customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
Position: Ocean Freight Coordinator
Location: Liverpool
Hours: Monday - Friday 8:30-17:30pm (Hybrid working available)
Salary: up to £34,000
We are working in partnership with a leading global logistics organisation, an employee-owned business built on partnership, performance, and long-term customer relationships. This is a chance to join a fast-paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You'll be part of a business that has grown from a small investment into a world-leading logistics provider supporting over 6,000 customers globally. If you're looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you.
Job Purpose
You will be accountable to the Team Leader for the day-to-day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners.
Key Responsibilities
- Manage your own workload efficiently to support business priorities and service levels
- Handle customer and overseas agent queries promptly, ensuring clear and consistent communication
- Liaise with shipping lines to arrange and amend bookings as required
- Ensure all bookings match customer requirements accurately and are processed in a timely manner
- Monitor and review performance across your allocated trades
- Follow company procedures and maintain high operational standards at all times
- Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues
- Escalate operational issues to the line manager where required
- Work closely with the documentation team to ensure smooth shipment processing
Behavioural Competencies
We are looking for someone who demonstrates:
- A positive, can-do attitude with a proactive approach to problem solving
- Strong communication skills, including active listening and clear, concise expression
- The ability to build strong relationships and influence stakeholders positively
- A natural curiosity to identify issues early and take ownership of resolution
Requirements
- Minimum 2 years' experience in freight forwarding (Ocean Freight preferred)
- Strong customer service and organisational skills
- Excellent telephone manner and communication skills
- Ability to work using own initiative in a fast-paced environment
- Strong willingness to learn and develop within the role
FCL Export Account Manager in Dingle employer: WR Logistics
Join a leading global logistics organisation in Liverpool, where employee ownership fosters a collaborative and supportive work culture. With a focus on career development and a commitment to service excellence, you'll thrive in a fast-paced environment that values communication and accuracy. Enjoy the benefits of hybrid working, competitive salary, and the opportunity to be part of a team that prioritises long-term relationships with customers and partners.
StudySmarter Expert Advice🤫
We think this is how you could land FCL Export Account Manager in Dingle
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work in ocean freight. Attend events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values around service and communication, and think of examples from your experience that showcase your skills in these areas.
✨Tip Number 3
Practice your communication skills! Since this role requires strong customer service abilities, consider doing mock interviews with friends or using online platforms to refine how you express your thoughts clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job in logistics. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace FCL Export Account Manager in Dingle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ocean Freight Coordinator role. Highlight your experience in freight forwarding and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for logistics and how your proactive approach aligns with our values. Let us know why you're excited about joining our fast-paced Ocean Freight team.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to build relationships and handle queries effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen on joining our supportive and ambitious team!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Stuff
Make sure you brush up on your knowledge of ocean freight and logistics. Understand the key terms, processes, and challenges in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples that highlight your ability to handle customer queries and liaise with stakeholders. Think of situations where you successfully resolved issues or built relationships, and be ready to share those stories.
✨Demonstrate Proactivity
The job requires a proactive approach to problem-solving. Be prepared to discuss times when you identified potential issues before they escalated and took the initiative to resolve them. This will illustrate your ability to take ownership and act decisively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the Ocean Freight team is currently facing. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
