At a Glance
- Tasks: Support transport bookings, customer service, and invoicing in a fast-paced office.
- Company: Join a busy logistics company with a dynamic work environment.
- Benefits: Salary up to £30,000, potential for permanent role, and supportive team culture.
- Other info: Opportunity for career growth and learning in a thriving industry.
- Why this job: Gain valuable experience in logistics and customer service while making an impact.
- Qualifications: Experience in logistics, strong IT skills, and excellent communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
This is an excellent opportunity to join a busy logistics company as a Bookings Clerk on a 1-year maternity cover contract. The role involves supporting the day-to-day administration of transport bookings, customer service, invoicing and account support within a fast-paced office environment.
The successful candidate will work closely with customers, drivers and internal departments to ensure bookings and operational tasks are completed accurately and efficiently. While initially offered as maternity cover, there is potential for the role to lead to permanent employment for the right candidate.
Salary: £25,000 - £30,000 depending on experience
Working Hours: 08:30 - 17:30, Monday to Friday
Location: Fully office based
Key Account Administration, Rating and Invoicing
- Accurately rate all jobs within the system, ensuring all applicable ancillary charges are included
- Review weekly RCNs and investigate any discrepancies or queries
- Check and process wasted journey charges where applicable
- Resolve invoicing and rating queries efficiently
- Complete weekly invoicing processes, ensuring all outstanding items are cleared
- Process and issue credit notes when required
- Maintain and update the rate screen as needed
- Manage and monitor the shared mailbox
Customer Service and Bookings Administration
- Monitor incoming emails and ensure all enquiries are responded to or actioned promptly
- Support next-day administration tasks, including PIN checking, call overs and obtaining missing information
- Assist with daily administrative duties such as handling emails, speaking with customers and forwarding communications to the relevant departments
- Provide effective support and communication between the Customer Service team, customers and other departments within the business
- Carry out general office administration including answering calls, data entry and arranging meetings
- Work with support teams to resolve IT or system-related issues affecting the department
- Provide holiday and absence cover where required
Candidate Requirements
- Experience within a UK Logistics/Transport setting
- Strong IT skills with experience using Microsoft Office and Excel
- Ability and willingness to learn new systems and software
- Excellent written and verbal communication skills
- Strong attention to detail, including good punctuation and reliability
- A full driving licence and access to your own transport would be advantageous due to the office location and limited public transport access.
Bookings Administrator employer: WR Logistics
Join a dynamic logistics company in London Gateway as a Bookings Administrator, where you will thrive in a supportive and fast-paced environment. We offer competitive salaries, opportunities for career progression, and a collaborative work culture that values your contributions. With the potential for permanent employment after your initial contract, this role is perfect for those seeking meaningful and rewarding work in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to bookings administration. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or any logistics software, be ready to discuss it. We love candidates who can demonstrate their tech-savviness and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to jump into the logistics world.
We think you need these skills to ace Bookings Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Bookings Administrator role. Highlight your experience in logistics and transport, and don’t forget to showcase your strong IT skills and attention to detail. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to customer service and administration tasks, as these are key in our fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at WR Logistics
✨Know Your Logistics
Familiarise yourself with the logistics and transport industry, especially if you have experience in a similar role. Brush up on key terms and processes related to bookings and invoicing, as this will show your understanding of the job and impress the interviewers.
✨Showcase Your IT Skills
Since strong IT skills are essential for this role, be prepared to discuss your experience with Microsoft Office and Excel. Consider bringing examples of how you've used these tools in previous jobs to streamline processes or improve efficiency.
✨Demonstrate Customer Service Savvy
This position involves a lot of customer interaction, so think of specific examples where you've provided excellent customer service. Be ready to explain how you handled difficult situations or resolved queries effectively, showcasing your communication skills.
✨Attention to Detail is Key
Given the importance of accuracy in bookings and invoicing, prepare to discuss how you ensure attention to detail in your work. You might want to share a story about a time when your meticulousness made a difference in a project or task.
