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For Companies At a Glance
- Tasks: Manage Ocean Freight shipments and ensure exceptional customer service.
- Company: A growing global logistics business with a supportive culture.
- Benefits: Salary up to £36,000, 30 days holiday, and ongoing training.
- Other info: Exciting opportunities for career progression in a busy logistics environment.
- Why this job: Join a dynamic team and develop your career in multimodal freight operations.
- Qualifications: 2 years' experience in freight forwarding and strong communication skills.
The predicted salary is between 36000 - 36000 £ per year.
A well-established and growing global logistics business is currently seeking an experienced Freight Forwarder to join its expanding operations team based in the Coleshill area. This is an exciting opportunity to join a forward-thinking company offering genuine long-term career progression, exposure across multimodal freight operations, and the chance to work within a supportive and collaborative environment. The role will initially focus on Ocean Freight operations, with future development into Air and Road Freight.
The successful candidate will play a key role in managing shipments from start to finish, building strong customer relationships, and delivering exceptional service across international import and export operations.
What's on Offer
- Salary up to £36,000 (Monday-Friday, 09:00-17:30)
- 30 Days Holidays
- Company pension scheme
- Life insurance cover
- Employee assistance programme with well being, legal, and shopping benefits
- Onsite gym facilities
- Secure onsite parking
- Company uniform provided
- Ongoing training and professional development
- Clear progression opportunities within a growing international business
- Supportive and team-oriented working culture
The Role
Key responsibilities will include:
- Managing Ocean Freight shipments from booking through to final delivery
- Handling customer enquiries, quotations, and shipment bookings
- Liaising with customers, hauliers, customs brokers, and internal departments
- Ensuring shipment documentation and customs procedures are completed accurately
- Monitoring shipments and proactively updating customers throughout the process
- Supporting import and export operations across multimodal freight services
- Maintaining high levels of customer service and operational efficiency
- Assisting with claims handling and problem resolution where required
- Supporting continuous improvement initiatives and operational projects
This is a varied and hands-on role within a busy logistics environment where no two days are the same.
About You
We are looking for someone who has:
- Minimum 2 years' experience within freight forwarding or logistics operations
- Good understanding of import/export procedures and customs documentation
- Experience handling Ocean Freight operations (Air and Road knowledge beneficial)
- Strong communication and customer service skills
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Good IT skills including Microsoft Office applications
- A proactive and solutions-focused mindset
Multimodal Freight Coordinator in Birmingham employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multimodal Freight Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their approach to multimodal freight and be ready to discuss how your experience aligns with their needs. Show them you're not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities in logistics, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Multimodal Freight Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Multimodal Freight Coordinator role. Highlight your experience in freight forwarding, especially with Ocean Freight, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background makes you a perfect fit for our team. Don’t forget to mention your customer service skills and proactive mindset!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Did you improve shipment efficiency or enhance customer satisfaction? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our supportive and collaborative environment.
How to prepare for a job interview at WR Logistics
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of import/export procedures and customs documentation. Being able to discuss these topics confidently will show that you’re not just familiar with the basics but also ready to tackle the specifics of Ocean Freight operations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've built strong customer relationships in previous roles. Think about times when you went above and beyond to ensure customer satisfaction, as this role heavily relies on maintaining high levels of service.
✨Demonstrate Your Organisational Skills
Since this position involves managing shipments from start to finish, be ready to discuss how you prioritise tasks and stay organised. You might want to share a specific instance where your attention to detail made a significant difference in your work.
✨Be Proactive and Solutions-Focused
Think of examples where you’ve identified problems and implemented solutions in a logistics context. This will highlight your proactive mindset, which is crucial for supporting continuous improvement initiatives in a busy logistics environment.