Multi-Modal Freight Forwarder in Birmingham

Birmingham Full-Time No home office possible

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Multimodal Freight Operator
Walsall
Up to £36,000 DOE
Monday-Friday, 9am-5pm

A long-established freight forwarder is looking to add a Multimodal Freight Forwarder to their expanding team. This position has a strong ocean freight bias, but you\’ll also work across road and air to support the full end-to-end process. Ideal for someone confident in export operations, with import experience considered a real advantage.

What you\’ll be doing

Coordinate multimodal shipments with a primary focus on ocean freight-handling bookings, documentation, carrier liaison, and compliance.
Manage end-to-end export operations and support import processes when required.
Oversee key milestones from origin to final delivery, ensuring deadlines and service expectations are met across all modes.
Prepare and process Bills of Lading, commercial invoices, export declarations, and all other relevant multimodal shipping documents.
Liaise daily with carriers, hauliers, overseas agents, airlines, and customers to ensure smooth cargo flow.
Deliver excellent customer service, providing updates throughout the shipment lifecycle.
Troubleshoot delays or operational issues, maintaining strong relationships with partners and clients.

What we\’re looking for

Proven experience in ocean freight forwarding for a UK-based freight forwarder, with exposure to other modes (road/air).
Strong understanding of export customs processes and international shipping procedures.
Imports knowledge is beneficial but not essential.
Highly organised with the ability to juggle multiple shipments across different modes.
Comfortable using freight systems/software.

What\’s on offer