At a Glance
- Tasks: Manage ocean freight bookings and ensure top-notch service for customers and partners.
- Company: Join a leading global logistics organisation with a supportive, employee-owned culture.
- Benefits: Competitive salary, hybrid working, and opportunities for career development.
- Other info: Dynamic work environment with a focus on growth and learning.
- Why this job: Be part of a fast-paced team making a real impact in the logistics industry.
- Qualifications: 2+ years in freight forwarding and strong customer service skills required.
The predicted salary is between 34000 - 34000 £ per year.
Position: Ocean Freight Coordinator
Location: Liverpool
Hours: Monday - Friday 8:30-17:30pm (Hybrid working available)
Salary: up to £34,000
We are working in partnership with a leading global logistics organisation, an employee-owned business built on partnership, performance, and long-term customer relationships. This is a chance to join a fast-paced Ocean Freight team where service, accuracy, and communication are at the heart of everything we do. You'll be part of a business that has grown from a small investment into a world-leading logistics provider supporting over 6,000 customers globally. If you're looking for a role where you can develop your freight career, take ownership of your work, and be part of a supportive and ambitious team, this could be the right move for you.
Job Purpose
You will be accountable to the Team Leader for the day-to-day running of the bookings function, ensuring operational procedures are followed, and delivering a high standard of service to customers and overseas partners.
Key Responsibilities
- Manage your own workload efficiently to support business priorities and service levels
- Handle customer and overseas agent queries promptly, ensuring clear and consistent communication
- Liaise with shipping lines to arrange and amend bookings as required
- Ensure all bookings match customer requirements accurately and are processed in a timely manner
- Monitor and review performance across your allocated trades
- Follow company procedures and maintain high operational standards at all times
- Provide proactive updates to clients and overseas agents regarding shipment status, including any delays or issues
- Escalate operational issues to the line manager where required
- Work closely with the documentation team to ensure smooth shipment processing
Behavioural Competencies
We are looking for someone who demonstrates:
- A positive, can-do attitude with a proactive approach to problem solving
- Strong communication skills, including active listening and clear, concise expression
- The ability to build strong relationships and influence stakeholders positively
- A natural curiosity to identify issues early and take ownership of resolution
Requirements
- Minimum 2 years' experience in freight forwarding (Ocean Freight preferred)
- Strong customer service and organisational skills
- Excellent telephone manner and communication skills
- Ability to work using own initiative in a fast-paced environment
- Strong willingness to learn and develop within the role
FCL Export Account Manager in Birkenhead employer: WR Logistics
Join a leading global logistics organisation in Liverpool, where employee ownership fosters a collaborative and supportive work culture. With a focus on career development and a commitment to service excellence, you'll thrive in a dynamic environment that values your contributions and encourages personal growth. Enjoy the benefits of hybrid working, competitive salary, and the opportunity to be part of a world-class team dedicated to delivering outstanding results for over 6,000 customers globally.
StudySmarter Expert Advice🤫
We think this is how you could land FCL Export Account Manager in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work in ocean freight. Attend events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a good fit for the role, but also for the team.
✨Tip Number 3
Practice your communication skills! Since this role requires strong customer service and relationship-building abilities, consider doing mock interviews with friends or using online resources to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team in the logistics world.
We think you need these skills to ace FCL Export Account Manager in Birkenhead
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’s important to understand what we’re looking for in an Ocean Freight Coordinator so you can tailor your application accordingly.
Show Off Your Experience:When writing your application, highlight your relevant experience in freight forwarding, especially in ocean freight. We want to see how your background aligns with our needs, so don’t hold back on showcasing your skills!
Be Clear and Concise:Communication is key in this role, so make sure your application reflects that. Use clear and concise language to express your thoughts and experiences. We appreciate straightforwardness and clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at WR Logistics
✨Know Your Freight Basics
Make sure you brush up on your ocean freight knowledge before the interview. Understand key terms and processes, as well as the company's role in the logistics industry. This will show that you're not just interested in the job, but also in the field.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively handled customer queries or resolved issues in the past. Practise articulating these experiences clearly to demonstrate your ability to communicate concisely.
✨Demonstrate Proactivity
Be ready to discuss situations where you've taken the initiative to solve problems or improve processes. This aligns with the company's values and shows that you can take ownership of your work, which is essential for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within the organisation. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
