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- Tasks: Provide efficient service to AOG customers and manage shipping documentation.
- Company: Join a leading global logistics firm with over 50,000 diverse colleagues.
- Benefits: Enjoy a competitive salary, 23 days holiday, gym discounts, and birthday off!
- Why this job: Be part of a rapidly growing team that values your contributions and offers career growth.
- Qualifications: Experience in air freight is essential; must be customer-focused and a strong communicator.
- Other info: Part remote working with a friendly team and support from a nationwide network.
The predicted salary is between 27500 - 30000 £ per year.
This role is based within one of the world's major logistics and freight forwarding organisations; this is a great opportunity for you to become part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference.
With more than 50,000 colleagues worldwide, they welcome diversity and thrive on individual backgrounds, perspectives and skills. The company is experiencing rapid growth across all areas of their business and as a result are looking to bring in more staff to join the existing team.
Benefits:
- £33,000 - £36,000 starting salary
- 23 days holiday (increasing to 30 with service) plus 8 bank holidays
- Bonus paid yearly
- Discount platform including gym etc.
- A long-term opportunity within a stable, well-run business
- Support from a wider UK network with over 10 offices nationwide
- A friendly, experienced team who value quality and customer care
- Have your birthday off!
- Pension scheme
- Monday - Friday 15:00-23:00
Experience required:
- Experience within Air freight is essential
- Customer focused with a willingness to learn
- Effective communicator
- Ability to multi-task
Day to day:
The purpose of the role is to provide an efficient and proactive service to all AOG customers, overseas and related service providers. Deliver all aspects of operations with exceptional customer service. Monitor and action generic email boxes and respond in a timely manner. Arrange collection/delivery from/to vendors. Utilise ProCarS to produce shipping documentation i.e. Mawb, Hawb. Preparation of export/import entries in accordance with UK HMRC regulations. Post flights, Job file invoicing and Cost control. Monitor ATOL for live AOG updates. Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers/suppliers.
Air Export AOG employer: wr-logistics
Contact Detail:
wr-logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Export AOG
✨Tip Number 1
Familiarise yourself with the air freight industry, especially AOG (Aircraft on Ground) operations. Understanding the specific challenges and requirements of this niche will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the logistics and freight forwarding sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities.
✨Tip Number 3
Demonstrate your customer service skills in conversations. Since the role emphasises effective communication and a customer-focused approach, be ready to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 4
Stay updated on UK HMRC regulations related to export/import entries. Showing that you are knowledgeable about compliance will give you an edge and demonstrate your commitment to the role.
We think you need these skills to ace Air Export AOG
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air freight and customer service. Use specific examples that demonstrate your ability to multi-task and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with their values of diversity and customer care, and express your willingness to learn.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the Air Export AOG position, such as proficiency in shipping documentation and familiarity with UK HMRC regulations. This will show you understand the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in logistics.
How to prepare for a job interview at wr-logistics
✨Show Your Air Freight Knowledge
Make sure to brush up on your air freight terminology and processes. Being able to discuss your previous experience in air exports will demonstrate your expertise and show that you're ready to hit the ground running.
✨Emphasise Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've provided exceptional service in the past. Highlight any specific situations where you went above and beyond for a customer.
✨Demonstrate Multi-tasking Abilities
The ability to juggle multiple tasks is crucial in this role. Prepare to discuss how you've successfully managed competing priorities in previous jobs, especially in high-pressure environments.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the company and the role. Inquire about their growth plans or how they support employee development, which can reflect your long-term commitment.
