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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships without sales pressure.
- Company: Well-established global freight forwarding organisation in Southampton.
- Benefits: Competitive salary up to £50,000, Monday-Friday hours, and supportive team environment.
- Why this job: Enjoy a hands-on role with a focus on customer care and account management.
- Qualifications: Strong relationship-building skills and experience in account management.
- Other info: Opportunity to work in a dynamic environment with a dedicated commercial team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Southampton
Hours: Monday-Friday, 09:00-17:30 (37.5 hours)
Salary: up to £50,000
We are recruiting on behalf of a well-established global freight forwarding organisation for an Account Manager to join their Southampton team. This role is firmly focused on account management and customer care, rather than new business sales. It would suit someone who enjoys building relationships, managing accounts day to day, and acting as the main point of contact for customers - without the pressure of sales targets.
The Role
Reporting into the Commercial function, you will be responsible for the ongoing management of a portfolio of existing customer accounts (circa 20 smaller accounts). New business generation will be handled by the commercial team; once accounts are onboarded, ownership will pass to you for day-to-day management, coordination, administration, and customer engagement. The commercial lead will remain involved at a high level, stepping in where required, but you will be the primary operational and commercial contact. This is a hands-on, detail-driven role.
Account Manager - Freight Forwarding employer: WR Logistics
Contact Detail:
WR Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Freight Forwarding
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry and let them know you're on the lookout for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Be ready to share specific examples of how you've successfully managed accounts and built strong customer relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you're the perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Account Manager position. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Account Manager - Freight Forwarding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Account Manager role. Highlight your account management experience and any customer care achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about account management and how you can build strong relationships with our customers. Keep it engaging and personal.
Showcase Relevant Experience: When filling out your application, focus on your previous roles that involved managing accounts or customer relationships. We want to see how you’ve successfully handled similar responsibilities in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WR Logistics
✨Know Your Accounts
Before the interview, take some time to research the company’s existing customer accounts. Familiarise yourself with their services and any recent news or updates. This will show your potential employer that you’re genuinely interested in the role and ready to hit the ground running.
✨Showcase Relationship-Building Skills
Since this role is all about managing relationships, prepare examples from your past experiences where you successfully built and maintained client relationships. Be ready to discuss how you handled challenges and ensured customer satisfaction.
✨Understand the Freight Forwarding Industry
Brush up on your knowledge of the freight forwarding industry. Understand key terms, trends, and challenges that companies face. This will not only help you answer questions confidently but also demonstrate your commitment to the field.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, account management processes, and how success is measured in this role. This shows that you’re engaged and thinking critically about how you can contribute.
