At a Glance
- Tasks: Coordinate and manage a field service team, ensuring efficient service delivery.
- Company: Established engineering services business focused on growth and innovation.
- Benefits: Competitive salary, performance bonus, private healthcare, and training opportunities.
- Other info: Office-based role with genuine progression as the service function expands.
- Why this job: Shape the future of a growing department and make a real impact.
- Qualifications: Experience in managing service teams and strong organisational skills.
The predicted salary is between 30000 - 35000 € per year.
A well-established engineering services business is looking to appoint a Service Administrator to take ownership of its service and maintenance function. The company delivers technical solutions into a range of commercial and industrial environments and is now focused on strengthening and scaling its service offering.
This role will suit someone who enjoys taking control of a function, improving structure, and helping grow a department with genuine long-term expansion plans.
The Role
This is an office-based Service Manager position with responsibility for the coordination, delivery, and development of a field service team. You will oversee day-to-day scheduling of engineers, ensuring workload is effectively planned and service commitments are met.
You will manage incoming service enquiries, prepare and issue quotations, and oversee the full service lifecycle from enquiry through to delivery, invoicing, and follow-up. A key part of the role is building strong relationships with clients and identifying opportunities to develop ongoing service agreements and repeat work.
Alongside the operational side, you will take ownership of commercial performance within the service function, working closely with internal teams to improve efficiency, utilisation, and profitability. This is a growing department with clear expansion plans, so you will play a key role in shaping processes, improving structure, and helping scale the team over the coming years.
Requirements
- Experience managing or coordinating field service or engineering teams
- Strong commercial awareness with experience handling quotations and service workflows
- Excellent organisational skills with the ability to manage multiple priorities
- Experience dealing with RAMS, compliance documentation, and service administration
- Confident client-facing skills with a professional, structured approach
- Comfortable working in a fast-moving, growing service environment
Package
- Salary: £30,000-£35,000
- Performance-related bonus
- Monday to Friday, 8:00am - 5:00pm
- Office-based role in Street
- Pension scheme
- Private healthcare after probation
- Training and development opportunities
- Genuine progression as the service function expands
Locations
Service Administrator in Somerset, Street employer: WR HVACR
Join a well-established engineering services business that values innovation and growth, offering a supportive work culture where your contributions directly impact the expansion of our service department. With competitive salaries, performance-related bonuses, and opportunities for professional development, you will thrive in an environment that encourages personal and career advancement. Located in Street, this office-based role provides a unique chance to shape processes and build lasting client relationships in a dynamic and fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Somerset, Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services sector and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service offerings. Understand their client base and think about how your skills in managing field service teams can help them grow. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your client-facing skills! Since building strong relationships is key in this role, consider role-playing scenarios with friends or family. This will help you feel more confident when discussing service agreements and handling enquiries.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Administrator in Somerset, Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with field service teams and any relevant commercial awareness to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've improved processes or built client relationships in previous roles to demonstrate your potential impact.
Showcase Your Organisational Skills:Since this role involves managing multiple priorities, give us examples of how you’ve successfully juggled tasks in the past. This will help us see your ability to thrive in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WR HVACR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the responsibilities like managing service enquiries and coordinating field teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you’ve improved processes or handled scheduling effectively, as this will highlight your ability to thrive in a fast-paced environment.
✨Build Rapport with the Interviewer
As a Service Administrator, client-facing skills are crucial. During the interview, practice building rapport with your interviewer. Use active listening, maintain eye contact, and engage in a friendly manner. This will showcase your professional approach and ability to foster strong relationships.
✨Prepare for Commercial Discussions
Given the role's focus on commercial performance, be prepared to discuss your experience with handling quotations and service workflows. Think of specific instances where you contributed to improving efficiency or profitability, as this will demonstrate your strong commercial awareness and suitability for the role.
