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- Tasks: Lead technical services for heat networks, ensuring quality and compliance across installations.
- Company: Join a leading company in the HVAC sector with a focus on innovation.
- Benefits: Competitive salary, remote work, generous holiday allowance, and pension contributions.
- Why this job: Make a real impact in energy efficiency while developing your leadership skills.
- Qualifications: Formal engineering qualifications and 3-5 years' experience in heat networks or energy systems.
- Other info: Dynamic role with opportunities for career growth and team development.
The predicted salary is between 44000 - 66000 £ per year.
We are seeking a Senior Heat Network Engineer to progress into a Technical Service Manager role, to lead the delivery of technical services across heat networks nationwide. This role will take ownership of installation quality, commissioning, fault resolution, compliance, and long-term system performance across HIUs, metering, and billing systems.
This is a field-based role requiring nationwide travel and flexibility outside standard office hours. The successful candidate will also play a key role in building and leading a technical team, managing subcontractors, overseeing operational processes, and supporting regulatory audits.
Key Responsibilities- Technical Delivery
- Conduct site surveys for HIUs, metering, billing, energy efficiency, and compliance
- Install and commission metering systems including AMR, data loggers, gateways, routers, and M-Bus networks
- Carry out fault finding, diagnostics, optimisation, and system performance improvements
- Support contractors with HIU installation and commissioning to required standards
- Manage warranty claims, liaising with manufacturers and clients to achieve technical resolution
- Produce technical reports, O&M manuals, commissioning records, and compliance documentation
- Compliance & Safety
- Ensure compliance with Heat Network (Metering and Billing) Regulations 2014 (as amended), CIBSE CP1, ESOS, and relevant industry standards
- Prepare and maintain RAMS and ensure safe working practices on all sites
- Operate in line with CDM Regulations and company health & safety policies
- Stakeholder Management
- Act as the technical lead for clients, housing associations, developers, and managing agents
- Handle technical enquiries from end users and clients, maintaining strong professional relationships
- Manage subcontractors, ensuring quality, compliance, and performance standards are met
- Operational & Team Support
- Oversee warehouse stock control, materials procurement, and internal stock systems
- Support internal and external audits
- Provide technical training, mentoring, and onboarding for new team members
- Support business development activities with technical input when required
- Qualifications & Experience
- Formal engineering qualifications
- 3-5+ years' experience in a technical role within heat networks, metering, or energy systems
- Strong technical knowledge of HIUs, heat networks, metering and billing systems, and M-Bus networks
- Experience with commissioning, system monitoring, optimisation, and fault diagnosis
- Working knowledge of Heat Network Regulations, CIBSE CP1, ESOS, and compliance frameworks
- Skills & Behaviours
- Excellent problem-solving, fault-finding, and technical reporting skills
- Proven ability to manage projects, subcontractors, and operational priorities
- Strong leadership potential with the ability to develop and guide a growing technical team
- Accountable, adaptable, safety-focused, and collaborative in approach
- Salary £55,000
- Car or allowance
- Remote-based
- 33 days holiday including bank holidays
- 8% pension (3% employee, 1% government, 4% employer)
Service Manager - Heat Networks in Norwich employer: WR HVACR
Contact Detail:
WR HVACR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Heat Networks in Norwich
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meet-ups related to heat networks and energy systems. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving HIUs and metering systems. This will give you an edge during interviews and help us see your hands-on experience.
✨Tip Number 3
Prepare for the interview by brushing up on compliance regulations and technical standards relevant to the role. We want to see that you're not just knowledgeable but also passionate about the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager - Heat Networks in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience with heat networks, metering, and compliance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and personality!
Showcase Your Technical Skills: Don’t forget to emphasise your technical expertise in HIUs and energy systems. We’re keen on candidates who can demonstrate their problem-solving abilities and knowledge of regulations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at WR HVACR
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of HIUs, heat networks, and metering systems. Be ready to discuss your experience with commissioning and fault diagnosis, as well as any relevant regulations like CIBSE CP1 and ESOS. This will show that you're not just familiar with the theory but can also apply it in practice.
✨Showcase Your Leadership Skills
Since this role involves managing a technical team and subcontractors, be prepared to share examples of how you've led projects or teams in the past. Highlight your ability to mentor others and ensure compliance with safety standards. This will demonstrate your potential to take on a leadership role effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a fault in a heat network or managing a tight deadline with subcontractors. Think through your problem-solving process and be ready to explain your approach clearly. This will help interviewers see your critical thinking skills in action.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, team dynamics, or how they support professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
