At a Glance
- Tasks: Coordinate and develop a field service team while managing service enquiries and quotations.
- Company: Established engineering services business focused on growth and innovation.
- Benefits: Competitive salary, performance bonus, private healthcare, and training opportunities.
- Other info: Office-based role with genuine progression as the service function expands.
- Why this job: Shape the future of a growing department and make a real impact.
- Qualifications: Experience in managing service teams and strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
A well-established engineering services business is looking to appoint a Service Administrator to take ownership of its service and maintenance function. The company delivers technical solutions into a range of commercial and industrial environments and is now focused on strengthening and scaling its service offering. This role will suit someone who enjoys taking control of a function, improving structure, and helping grow a department with genuine long-term expansion plans.
This is an office-based Service Manager position with responsibility for the coordination, delivery, and development of a field service team. You will oversee day-to-day scheduling of engineers, ensuring workload is effectively planned and service commitments are met. You will manage incoming service enquiries, prepare and issue quotations, and oversee the full service lifecycle from enquiry through to delivery, invoicing, and follow-up. A key part of the role is building strong relationships with clients and identifying opportunities to develop ongoing service agreements and repeat work. Alongside the operational side, you will take ownership of commercial performance within the service function, working closely with internal teams to improve efficiency, utilisation, and profitability. This is a growing department with clear expansion plans, so you will play a key role in shaping processes, improving structure, and helping scale the team over the coming years.
Requirements
- Experience managing or coordinating field service or engineering teams
- Strong commercial awareness with experience handling quotations and service workflows
- Excellent organisational skills with the ability to manage multiple priorities
- Experience dealing with RAMS, compliance documentation, and service administration
- Confident client-facing skills with a professional, structured approach
- Comfortable working in a fast-moving, growing service environment
Package
- Salary: £30,000-£35,000
- Performance-related bonus
- Monday to Friday, 8:00am - 5:00pm
- Office-based role in Street
- Pension scheme
- Private healthcare after probation
- Training and development opportunities
- Genuine progression as the service function expands
Interested in hearing more? Call Max Robinson on 02394 004 703 or Email WR HVAC.
Service Administrator in Kent employer: WR HVACR
Join a well-established engineering services business that values innovation and growth, offering a dynamic work environment in Street. As a Service Administrator, you will benefit from a competitive salary, performance-related bonuses, and opportunities for professional development within a supportive team culture. With clear expansion plans, this role provides a unique chance to shape processes and contribute to the success of a growing department, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the engineering services sector on LinkedIn or at industry events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its service offerings. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their growth and success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing field service teams aligns with their needs. Highlight your organisational skills and client-facing abilities to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Administrator in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with field service teams and any relevant commercial awareness to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about the Service Administrator role. Share specific examples of how you've improved processes or built client relationships in previous roles to make your application stand out.
Showcase Your Organisational Skills:Since this role involves managing multiple priorities, give us examples of how you’ve successfully juggled tasks in the past. Whether it’s scheduling or handling service workflows, we want to see your organisational prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at WR HVACR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the responsibilities like managing service enquiries and coordinating field teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to keep things running smoothly.
✨Build Rapport with the Interviewer
As a Service Administrator, you'll need strong client-facing skills. During the interview, focus on building a connection with the interviewer. Be friendly, professional, and engage in conversation. This will not only showcase your interpersonal skills but also give them a glimpse of how you might interact with clients.
✨Prepare Questions About Growth Opportunities
Since the company is focused on expansion, come prepared with questions about their growth plans and how you can contribute. This shows your enthusiasm for the role and your interest in being part of the company's future. It also gives you insight into how you can grow alongside the team.
