At a Glance
- Tasks: Coordinate and manage a field service team, ensuring efficient service delivery.
- Company: Established engineering services business focused on growth and innovation.
- Benefits: Competitive salary, performance bonus, private healthcare, and training opportunities.
- Other info: Exciting career progression as the service function expands.
- Why this job: Shape the future of a growing department and make a real impact.
- Qualifications: Experience in managing service teams and strong organisational skills.
The predicted salary is between 30000 - 35000 € per year.
A well-established engineering services business is looking to appoint a Service Administrator to take ownership of its service and maintenance function. The company delivers technical solutions into a range of commercial and industrial environments and is now focused on strengthening and scaling its service offering. This role will suit someone who enjoys taking control of a function, improving structure, and helping grow a department with genuine long-term expansion plans.
This is an office-based Service Manager position with responsibility for the coordination, delivery, and development of a field service team. You will oversee day-to-day scheduling of engineers, ensuring workload is effectively planned and service commitments are met. You will manage incoming service enquiries, prepare and issue quotations, and oversee the full service lifecycle from enquiry through to delivery, invoicing, and follow-up. A key part of the role is building strong relationships with clients and identifying opportunities to develop ongoing service agreements and repeat work. Alongside the operational side, you will take ownership of commercial performance within the service function, working closely with internal teams to improve efficiency, utilisation, and profitability. This is a growing department with clear expansion plans, so you will play a key role in shaping processes, improving structure, and helping scale the team over the coming years.
Requirements
- Experience managing or coordinating field service or engineering teams
- Strong commercial awareness with experience handling quotations and service workflows
- Excellent organisational skills with the ability to manage multiple priorities
- Experience dealing with RAMS, compliance documentation, and service administration
- Confident client-facing skills with a professional, structured approach
- Comfortable working in a fast-moving, growing service environment
Package
- Salary: £30,000-£35,000
- Performance-related bonus
- Monday to Friday, 8:00am - 5:00pm
- Office-based role in Street
- Pension scheme
- Private healthcare after probation
- Training and development opportunities
- Genuine progression as the service function expands
Service Administrator in Bath employer: WR HVACR
Join a well-established engineering services business that values innovation and growth, offering a dynamic work environment in Street. As a Service Administrator, you will benefit from a competitive salary, performance-related bonuses, and opportunities for professional development within a department poised for expansion. The company fosters a collaborative culture where your contributions directly impact service delivery and client relationships, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering services sector and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its service offerings. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their growth and help improve their service function.
✨Tip Number 3
Practice your client-facing skills! Since building strong relationships is key in this role, consider role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Administrator gig, and applying directly can give you an edge over other candidates.
We think you need these skills to ace Service Administrator in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with field service teams and any relevant commercial awareness to show us you’re the right fit for the Service Administrator role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. Don’t forget to mention your organisational skills and client-facing experience!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage service workflows and improve efficiency. Numbers and examples can really make your application stand out to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at WR HVACR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the responsibilities like managing service enquiries and coordinating field teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you’ve improved processes or structures in previous roles, as this aligns perfectly with what the company is looking for.
✨Build Rapport with the Interviewer
As a Service Administrator, you'll need strong client-facing skills. Use the interview to practice building rapport with your interviewer. Ask questions about the team and the company's expansion plans, showing that you’re keen on developing relationships and contributing to the growth of the department.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think of situations where you had to handle service workflows or compliance documentation. Prepare to explain your thought process and how you ensured efficiency and profitability in those scenarios.
