Service Manager - Heat Pumps
Office Based
£38,000-£42,000 + Package
Monday-Friday
We're recruiting a Service Manager for a specialist heat pump manufacturer.
The Role
- Manage the day-to-day administration of the service department
- Plan and schedule engineer workloads
- Coordinate planned preventative maintenance visits
- Manage engineer diaries and geographical routing
- Book appointments with customers and site contacts
- Monitor upcoming service and maintenance requirements
- Manage service contracts and renewal dates
- Ensure engineers have the correct job information before attending site
- Process completed job sheets and service reports
- Maintain accurate customer and equipment records
- Raise quotations and purchase orders where required
- Coordinate parts and materials for scheduled visits
- Handle customer enquiries and service updates
- Monitor outstanding jobs and ensure work is closed efficiently
- Produce service department reports and KPIs
The Candidate
- Service coordination, administration or service management experience
- Experience managing field engineer diaries advantageous
- Highly organised with strong attention to detail
- Comfortable managing multiple jobs and priorities
- Strong customer service and communication skills
- Confident using CRM, scheduling or service-management systems
- Experience within HVAC, heating, renewables or engineering advantageous
- Technical heat pump knowledge is not required
Package
- £38,000-£42,000 basic
- Monday-Friday
- No call-out responsibility
- Pension
- Company benefits
- Product and industry training
- Long-term career progression
The Opportunity
This role is about making sure the service operation runs smoothly behind the scenes.
You'll take ownership of engineer scheduling, PPM administration, customer communication, service documentation and general coordination, allowing the engineering team to concentrate on delivering the work.
Long-term progression into Senior Service Manager to Service Operations Manager / Operations Manager.
#J-18808-Ljbffr
Service Manager in Ringway employer: WR HVAC
As a Senior Design Engineer at our Hartlepool facility, you'll join a leading specialist manufacturer renowned for its innovative refrigeration and HVAC solutions. We pride ourselves on fostering a collaborative work culture that encourages continuous professional development and offers clear career progression paths, alongside competitive benefits such as 25 days of annual leave and a robust pension scheme. This role not only allows you to take ownership of complex projects but also provides the unique opportunity to mentor junior engineers, making a meaningful impact in a dynamic and supportive environment.
