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For Companies At a Glance
- Tasks: Create and maintain a training framework to ensure compliance and excellent customer service.
- Company: Join NFU Mutual, a top UK insurance company with a strong local presence.
- Benefits: Competitive salary, 23 days leave, flexitime, and private medical insurance.
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Experience in compliance or training, strong communication skills, and attention to detail.
- Other info: Enjoy autonomy and growth opportunities in a dynamic team.
The predicted salary is between 24000 - 30000 £ per year.
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
An exciting opportunity has now arisen for a Training & Compliance Supervisor to join the Lisburn & Banbridge Agency on a full-time, permanent basis, working Monday - Friday, 9am - 5pm, with a 4:30pm finish on Fridays. Requests for 3/4 days per week will be considered. Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
The Benefits
- Salary of £28,000 - £35,000 FTE (dependent on experience)
- 23 days annual leave + Bank Holidays
- Pension scheme
- Flexitime
- Private Medical Insurance
- Gym contribution
- Membership Plus discount scheme
This is an exceptional opportunity for a people-focused compliance or training professional to expand their career potential and future horizons with our agency, which forms part of a national, highly successful organisation. You will discover plenty of scope to grow and develop, with extensive training and support and a rewards package geared towards seeing you succeed. You will discover autonomy and room for manoeuvre and work in the way that suits you best, allowing you to deliver for us whilst we support you.
Your Role
As a Training & Compliance Supervisor, you will ensure a suitable training framework is created to support our compliance with regulatory requirements and internal standards. Primarily supporting the delivery of excellent customer service and adherence to FCA regulations, you will develop and maintain a robust training framework that safeguards our reputation and integrity. Working closely with the Agency Manager and wider team, you will help ensure training and compliance are consistent across the organisation. You will make sure regulatory guidance is accurate and usable, helping colleagues meet requirements in their day-to-day work. Additionally, you will:
- Review staff interactions and documentation
- Monitor adherence to FCA regulations, NFU Mutual policies and internal procedures
- Maintain accurate compliance and training records
- Support induction and ongoing training for staff
- Track training completion and competency assessments
- Provide coaching and mentoring to support development
About You
To be considered as a Training & Compliance Supervisor, you will need:
- Previous experience in compliance or training, ideally within financial services
- Effective feedback and coaching skills
- Analytical and problem-solving skills for compliance monitoring
- Excellent communication and presentation skills
- High attention to detail and organisational ability
- At a minimum, 8 GCSEs or equivalent at level 4 / Grade C or above, including Maths and English, ideally further or higher qualifications
Other organisations may call this role Training Officer, L&D Officer, Learning and Development Officer, Training Co-ordinator, Training and Compliance Co-ordinator, or Training and Compliance Advisor.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are ready to develop your career as a Training & Compliance Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Training & Compliance Supervisor in Lisburn employer: WR Group Limited trading as Webrecruit
Contact Detail:
WR Group Limited trading as Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Compliance Supervisor in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching NFU Mutual and understanding their values. Be ready to discuss how your experience aligns with their commitment to customer service and compliance. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially around training and compliance scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at NFU Mutual.
We think you need these skills to ace Training & Compliance Supervisor in Lisburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training & Compliance Supervisor role. Highlight your relevant experience in compliance or training, especially within financial services, to show us you’re the right fit!
Show Off Your Skills: We want to see your effective feedback and coaching skills shine through. Use specific examples in your application to demonstrate how you've successfully trained or mentored others in the past.
Be Detail-Oriented: Attention to detail is key for this role! Ensure your application is free from typos and clearly structured. This will reflect your organisational ability and high standards, which are crucial for a Training & Compliance Supervisor.
Apply Through Our Website: Don’t forget to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with NFU Mutual.
How to prepare for a job interview at WR Group Limited trading as Webrecruit
✨Know Your Stuff
Make sure you understand the key responsibilities of a Training & Compliance Supervisor. Familiarise yourself with FCA regulations and NFU Mutual's values. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples of how you've successfully trained or coached others in previous roles. Highlight your analytical skills and attention to detail, as these are crucial for compliance monitoring. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
Prepare some insightful questions about the agency's training framework and how they ensure compliance. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
✨Be Yourself
NFU Mutual values honesty and integrity, so be authentic during your interview. Share your passion for customer service and how you can contribute to maintaining their reputation. A genuine approach will resonate well with the interviewers.
