At a Glance
- Tasks: Service and maintain industrial doors while ensuring top-notch customer satisfaction.
- Company: Leading UK provider of industrial doors with a strong reputation for quality service.
- Benefits: Competitive salary, overtime pay, on-call allowance, and 25 days holiday.
- Other info: Enjoy ongoing training, career growth, and a supportive team culture.
- Why this job: Join a growing company and develop your engineering skills in a dynamic environment.
- Qualifications: Experience in electrical, mechanical, or hydraulic engineering; field service experience preferred.
The predicted salary is between 35000 - 42000 £ per year.
A leading UK provider of industrial doors and loading bay solutions is looking to recruit a Service Engineer to support continued growth across the North of England. The business is well-established, supplying major names across retail, logistics, and distribution, with a strong reputation for service quality and long-term customer relationships.
The Role:
You'll be responsible for servicing, maintaining, and repairing industrial doors and loading bay equipment across a regional patch, ensuring high levels of customer satisfaction and operational performance.
Key Responsibilities:
- Service, maintenance, and repair of industrial doors and dock equipment
- Fault finding, diagnostics, and breakdown response
- Carry out planned preventative maintenance (PPM)
- Provide clear service reports and recommendations
- Identify additional works and support conversion of quotes
- Support installations when required
- Deliver a high standard of customer service on-site
Requirements:
- Background in electrical, mechanical, hydraulic, or similar engineering discipline
- Field service experience (industrial doors or similar equipment desirable)
- Strong fault-finding and problem-solving skills
- Comfortable working independently and customer-facing
- Flexibility to travel and participate in on-call rota (1 in 5)
Package:
- Basic salary £35,000
- OTE £42,000 (including overtime and on-call)
- Overtime paid at enhanced rates
- £240/week on-call allowance
- £34/night stay-away allowance
- Commission (2.5%-5% on parts sales)
- Company van, tools, PPE
- 25 days holiday + bank holidays
- Pension, life assurance, sick pay
- Gym contribution + perks platform
- Ongoing training and development
This is a strong opportunity to join a growing, people-focused organisation offering stability, development, and long-term career prospects.
Regional Field Service Engineer - Industrial Doors (On-Call) in West Kirby employer: WR Engineering
Join a leading UK provider of industrial doors and loading bay solutions, where your role as a Regional Field Service Engineer will be supported by a strong commitment to employee development and a people-focused work culture. With competitive pay, generous benefits including overtime, on-call allowances, and ongoing training, you'll thrive in an environment that values your contributions and offers long-term career prospects across the North of England.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Field Service Engineer - Industrial Doors (On-Call) in West Kirby
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with industrial doors or similar equipment. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or take on freelance gigs related to field service engineering. This not only boosts your experience but also shows potential employers that you're proactive and passionate about your craft.
✨Tip Number 3
Prepare for interviews by practising common questions specific to service engineering roles. Think about scenarios where you've solved problems or improved customer satisfaction. We want to hear your success stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our growing team and contribute to our reputation for quality service.
We think you need these skills to ace Regional Field Service Engineer - Industrial Doors (On-Call) in West Kirby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Service Engineer. Highlight your experience with industrial doors or similar equipment, and don’t forget to showcase your fault-finding and problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your field service experience and how you can contribute to our strong reputation for service quality.
Show Off Your Customer Service Skills:Since customer satisfaction is key in this role, make sure to include examples of how you've delivered excellent customer service in the past. We love seeing candidates who can connect with clients and solve their problems!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at WR Engineering
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to industrial doors and loading bay equipment. Be ready to discuss your experience with servicing, maintaining, and repairing similar systems. This will show that you’re not just a good candidate, but the right fit for the role.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved issues in a field service environment. Highlight your fault-finding skills and how you’ve maintained high customer satisfaction during challenging situations.
✨Be Customer-Focused
Since this role involves a lot of customer interaction, think about how you can demonstrate your commitment to excellent service. Share stories that illustrate your ability to communicate effectively and build strong relationships with clients.
✨Flexibility is Key
Discuss your willingness to travel and participate in the on-call rota. Companies value candidates who are adaptable and can handle the demands of the job, so be sure to express your readiness to meet these expectations.
