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- Tasks: Manage aftersales service and spare parts supply while delivering top-notch customer service.
- Company: Innovative machinery manufacturer in the automotive and food production sectors.
- Benefits: Salary up to £45K, car allowance, flexible hours, and 25 days holiday.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in aftersales service and strong communication skills required.
- Other info: Enjoy a mix of office work and customer visits with great career growth potential.
The predicted salary is between 40000 - 45000 £ per year.
Aftersales Customer Service Manager
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Salary £40K-£45K + £4,800 car allowance, 37.5 hours per week, pension, 25 days holiday
To manage aftersales service and spare parts supply for this machinery manufacturer. A customer service-based role, involves visiting customers, account management, and arranging service visits for engineers.
The role
- A non-technical role providing high-level, proactive customer service for the supply of spare parts and service & maintenance visits.
- Typically office based with occasional customer visits
- Customer relationship and account management, proactively maintaining relationships with customers
- Visiting customers post sale of machinery solutions
- Quotes & followup
- Ensuring spare parts are delivered on time
- Working with Head of Engineering to enure service visits are scheduled timely.
Flexible hours 0800 or 0830 start, 1600 or 1630 finish, early finish Friday. 1 day per week from home.
The company
An innovative designer and manufacturer of machinery in manufacturing sectors such as automotive, food production, logistics.
Requirements
- A background in aftersales service / spare parts in an engineering or machinery company, ideally.
- Customer service and account management experience
- Full driving licence and willingness to travel to customers as required
- Excellent organisation and communication skills
- Likely to have experience as; aftersales manager, service manager, service supervisor, service coordinator, customer service manager, spares manager, account manager or similar
Desired Skills and Experience
service management, sales, industrial machinery
WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.
WR is acting as an Employment Agency in relation to this vacancy.
Service Manager employer: Wr Engineering
Contact Detail:
Wr Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their machinery and how you can enhance their aftersales service.
✨Tip Number 3
Practice your customer service scenarios! Think about how you would handle various situations with clients, especially regarding spare parts and service visits. Being able to demonstrate your problem-solving skills will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can bring their expertise to our team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftersales service and customer management. We want to see how your background fits the role, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or examples of past experiences, let us see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wr Engineering
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, especially in aftersales or account management. This will show that you understand the importance of maintaining strong relationships.
✨Understand the Machinery
Even though this is a non-technical role, having a basic understanding of the machinery and spare parts involved can set you apart. Do some research on the company’s products and be ready to discuss how you can support customers with their needs.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a delayed spare part delivery or a dissatisfied customer. Prepare your answers using the STAR method (Situation, Task, Action, Result) to clearly demonstrate your problem-solving skills.
✨Show Your Organisational Skills
Since the role involves scheduling service visits and managing accounts, be ready to talk about how you stay organised. Share tools or methods you use to keep track of tasks and ensure timely follow-ups with customers.