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For Companies At a Glance
- Tasks: Manage customer relationships and coordinate service operations daily.
- Company: Join a forward-thinking engineering company providing critical solutions across the UK.
- Benefits: Earn £25-30k plus a benefits package and enjoy continuous training.
- Why this job: Be part of a supportive team where your skills will shine and impact customer satisfaction.
- Qualifications: Experience in customer service and administration is essential; strong communication skills are a must.
- Other info: This role offers a chance to thrive in a fast-paced environment while learning and growing.
The predicted salary is between 25000 - 30000 £ per year.
I am seeking a dynamic Service Coordinator / Account Manager / Customer Services professional to join a growing team within a UK-wide critical solutions provider. This is a great opportunity to join a forward-thinking engineering company where your customer service skills will be valued. You’ll play a key role in managing customer relationships and responding to their needs proactively.
The Role:
As a Service Coordinator, you’ll be the first point of call - managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of the busy service desk.
Responsibilities:
- Managing a portfolio of clients as their dedicated Service Coordinator
- Effectively communicating with all stakeholders, both verbally and in writing
- Forecasting engineer requirements based on upcoming jobs and service contracts
- Identifying sales opportunities and preparing quotations for contracts and renewals
- Providing regular reports and maintaining accurate records in the database and CRM
- Offering administrative support to the service team, including documentation and parts ordering
- Scheduling and coordinating service works, ensuring accurate information for engineers
About You:
- An experienced and detail-oriented professional with excellent customer service skills and the ability to thrive in a fast-paced environment.
- Previous administration and account management experience in a similar setting
- Strong relationship-building skills with internal and external parties
- Excellent time management and prioritisation skills
- A proactive, can-do attitude and a willingness to learn
The Benefits:
- £25-30k (doe) Plus benefits package
- Continuous training and development opportunities
- A supportive and collaborative work environment
- Opportunities to make a tangible impact on our customer satisfaction and business success
Locations
Service Coordinator employer: Wr Engineering
Contact Detail:
Wr Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the company’s services and values. Understanding what they offer and how they operate will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in a similar role will show that you’re ready to hit the ground running.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you prioritise tasks and manage time effectively. This is crucial for a Service Coordinator role, so be ready to share relevant experiences.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Use specific examples that demonstrate your ability to manage relationships and coordinate services effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of a Service Coordinator, particularly your proactive approach and relationship-building abilities.
Highlight Relevant Skills: In your application, emphasise skills such as time management, communication, and administrative support. Provide examples of how you've successfully used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Coordinator role.
How to prepare for a job interview at Wr Engineering
✨Showcase Your Customer Service Skills
As a Service Coordinator, your customer service skills are crucial. Be prepared to share specific examples of how you've successfully managed customer relationships in the past, highlighting your ability to respond proactively to their needs.
✨Demonstrate Your Organisational Skills
This role requires excellent time management and prioritisation. During the interview, discuss how you have effectively scheduled tasks or coordinated projects in previous roles, ensuring smooth operations and timely delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple clients or resolve conflicts, and be ready to explain your thought process and the outcomes.
✨Research the Company and Its Services
Familiarise yourself with the company’s services and recent developments. Showing that you understand their business and can identify potential sales opportunities will demonstrate your genuine interest in the role and the organisation.
