Service Coordinator

Service Coordinator – Havant

I am seeking a dynamic Service Coordinator / Account Manager / Customers Services professional to join a growing team within a UK-wide critical solutions provider.

This is a great opportunity to join a forward-thinking engineering company where your customer service skills will be valued. You’ll play a key role in managing customer relationships and responding to their needs proactively.

The Role:

As a Service Coordinator, you’ll be the first point of call – managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of the busy service desk.

Responsibilities:

• Managing a portfolio of clients as their dedicated Service Coordinator
• Effectively communicating with all stakeholders, both verbally and in writing
• Forecasting engineer requirements based on upcoming jobs and service contracts
• Identifying sales opportunities and preparing quotations for contracts and renewals
• Providing regular reports and maintaining accurate records in the database and CRM
• Offering administrative support to the service team, including documentation and parts ordering
• Scheduling and coordinating service works, ensuring accurate information for engineers

About You:

An experienced and detail-oriented professional with excellent customer service skills and the ability to thrive in a fast-paced environment.

• Previous administration and account management experience in a similar setting
• Strong relationship-building skills with internal and external parties
• Excellent time management and prioritisation skills
• A proactive, can-do attitude and a willingness to learn

The Benefits:

• £25-30k (doe) Plus benefits package
• Continuous training and development opportunities
• A supportive and collaborative work environment
• Opportunities to make a tangible impact on our customer satisfaction and business success