At a Glance
- Tasks: Service and maintain industrial doors and loading bay equipment across the North West.
- Company: Leading UK provider with a strong reputation in service quality.
- Benefits: Competitive salary, overtime pay, bonuses, and gym contributions.
- Other info: Enjoy ongoing training and excellent career development opportunities.
- Why this job: Join a growing company and make a real impact in customer satisfaction.
- Qualifications: Background in engineering and field service experience preferred.
The predicted salary is between 35000 - 42000 £ per year.
A leading UK provider of industrial doors and loading bay solutions is looking to recruit a Service Engineer to support continued growth across the North of England. The business is well-established, supplying major names across retail, logistics, and distribution, with a strong reputation for service quality and long-term customer relationships.
The Role
You’ll be responsible for servicing, maintaining, and repairing industrial doors and loading bay equipment across a regional patch, ensuring high levels of customer satisfaction and operational performance.
Key Responsibilities
- Service, maintenance, and repair of industrial doors and dock equipment
- Fault finding, diagnostics, and breakdown response
- Carry out planned preventative maintenance (PPM)
- Provide clear service reports and recommendations
- Identify additional works and support conversion of quotes
- Support installations when required
- Deliver a high standard of customer service on-site
Requirements
- Background in electrical, mechanical, hydraulic, or similar engineering discipline
- Field service experience (industrial doors or similar equipment desirable)
- Strong fault-finding and problem-solving skills
- Comfortable working independently and customer-facing
- Flexibility to travel and participate in on-call rota (1 in 5)
Package
- Basic salary £35,000
- OTE £42,000 (including overtime and on-call)
- Overtime paid at enhanced rates
- £240/week on-call allowance
- £34/night stay-away allowance
- Commission (2.5%-5% on parts sales)
- Company van, tools, PPE
- 25 days holiday + bank holidays
- Pension, life assurance, sick pay
- Gym contribution + perks platform
- Ongoing training and development
This is a strong opportunity to join a growing, people-focused organisation offering stability, development, and long-term career prospects.
Industrial Doors Field Engineer – Service & On-Call employer: WR Engineering
Join a leading UK provider of industrial doors and loading bay solutions, where your role as an Industrial Doors Field Engineer will be supported by a strong commitment to employee development and a people-focused culture. With competitive pay, generous benefits including overtime, on-call allowances, and a gym contribution, you will thrive in a dynamic environment that values customer satisfaction and operational excellence. This is not just a job; it's a chance to build a rewarding career with a well-established company known for its service quality and long-term relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Industrial Doors Field Engineer – Service & On-Call
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to service engineering. Think about your past experiences with fault finding and customer service, and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Employers love candidates who can think on their feet, so be prepared to discuss how you've tackled challenges in previous roles, especially in field service situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the industrial doors sector.
We think you need these skills to ace Industrial Doors Field Engineer – Service & On-Call
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in servicing and maintaining industrial doors or similar equipment. We want to see how your skills match the role, so don’t be shy about showcasing your fault-finding and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in engineering makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Customer Service Skills:Since delivering high levels of customer satisfaction is key, make sure to mention any previous experiences where you’ve excelled in customer-facing roles. We value strong communication and relationship-building skills!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at WR Engineering
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to industrial doors and loading bay equipment. Be ready to discuss your experience with fault finding, diagnostics, and any specific projects you've worked on that relate to the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent service in the past. Think about situations where you resolved issues or went above and beyond for a client.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. They might ask how you'd handle a breakdown response or a tricky maintenance task, so think through your approach and be ready to explain your reasoning.
✨Demonstrate Flexibility and Team Spirit
This job requires travel and participation in an on-call rota, so highlight your flexibility. Share experiences where you've successfully worked independently but also contributed to a team, showing that you're adaptable and reliable.
