At a Glance
- Tasks: Service and maintain industrial doors while ensuring top-notch customer satisfaction.
- Company: Leading UK provider of industrial doors with a strong reputation.
- Benefits: Competitive salary, overtime pay, bonuses, and gym contributions.
- Other info: Enjoy 25 days holiday, ongoing training, and excellent career prospects.
- Why this job: Join a growing company and develop your skills in a dynamic environment.
- Qualifications: Experience in engineering and strong problem-solving skills required.
The predicted salary is between 35000 - 42000 £ per year.
A leading UK provider of industrial doors and loading bay solutions is looking to recruit a Service Engineer to support continued growth across London. The business is well-established, supplying major names across retail, logistics, and distribution, with a strong reputation for service quality and long-term customer relationships.
The Role
You'll be responsible for servicing, maintaining, and repairing industrial doors and loading bay equipment across a regional patch, ensuring high levels of customer satisfaction and operational performance.
Key Responsibilities
- Service, maintenance, and repair of industrial doors and dock equipment
- Fault finding, diagnostics, and breakdown response
- Carry out planned preventative maintenance (PPM)
- Provide clear service reports and recommendations
- Identify additional works and support conversion of quotes
- Support installations when required
- Deliver a high standard of customer service on-site
Requirements
- Background in electrical, mechanical, hydraulic, or similar engineering discipline
- Field service experience (industrial doors or similar equipment desirable)
- Strong fault-finding and problem-solving skills
- Comfortable working independently and customer-facing
- Flexibility to travel and participate in on-call rota (1 in 5)
Package
- Basic salary £35,000
- OTE £42,000 (including overtime and on-call)
- Overtime paid at enhanced rates
- £240/week on-call allowance
- £34/night stay-away allowance
- Commission (2.5%-5% on parts sales)
- Company van, tools, PPE
- 25 days holiday + bank holidays
- Pension, life assurance, sick pay
- Gym contribution + perks platform
- Ongoing training and development
This is a strong opportunity to join a growing, people-focused organisation offering stability, development, and long-term career prospects.
Field Service Engineer – Industrial Doors (London) employer: WR Engineering
Join a leading UK provider of industrial doors and loading bay solutions, where you will be part of a people-focused organisation that values stability and employee development. With competitive pay, generous benefits including overtime, on-call allowances, and ongoing training, this role offers not just a job but a meaningful career path in a supportive work culture. Located in London, you'll have the opportunity to work with major clients across various sectors while enjoying a strong emphasis on customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Industrial Doors (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. Think about how you’d handle specific situations, like fault finding or customer interactions, and be ready to share your experiences.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work or any relevant certifications to interviews. This will help demonstrate your expertise in servicing and maintaining industrial doors and equipment.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Service Engineer – Industrial Doors (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in servicing and maintaining industrial doors or similar equipment. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your fault-finding and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your past experiences that relate to the job description, and let us know why you’re excited about joining our team.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Highlight your key achievements and skills that align with the role, making it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at WR Engineering
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to industrial doors and loading bay equipment. Be ready to discuss your experience with fault finding, diagnostics, and any relevant engineering disciplines. This will show that you’re not just a good fit for the role but also passionate about what you do.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've delivered excellent service in the past. Think about specific situations where you resolved issues or went above and beyond for a client. This will highlight your ability to maintain high levels of customer satisfaction.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving skills. Prepare to walk through how you would approach a breakdown response or a maintenance issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, ongoing training opportunities, or specifics about the on-call rota. This shows your interest in the role and helps you determine if the company is the right fit for you.
