At a Glance
- Tasks: Service and maintain industrial doors while ensuring top-notch customer satisfaction.
- Company: Leading UK provider of industrial doors with a strong reputation.
- Benefits: Competitive salary, overtime pay, bonuses, and gym contributions.
- Other info: Flexible travel, ongoing training, and excellent career growth opportunities.
- Why this job: Join a growing team and make a real impact in the engineering field.
- Qualifications: Experience in electrical, mechanical, or hydraulic engineering preferred.
The predicted salary is between 35000 - 42000 € per year.
A leading UK provider of industrial doors and loading bay solutions is looking to recruit a Service Engineer to support continued growth across the North of England. The business is well-established, supplying major names across retail, logistics, and distribution, with a strong reputation for service quality and long-term customer relationships.
The Role: You'll be responsible for servicing, maintaining, and repairing industrial doors and loading bay equipment across a regional patch, ensuring high levels of customer satisfaction and operational performance.
Key Responsibilities:
- Service, maintenance, and repair of industrial doors and dock equipment
- Fault finding, diagnostics, and breakdown response
- Carry out planned preventative maintenance (PPM)
- Provide clear service reports and recommendations
- Identify additional works and support conversion of quotes
- Support installations when required
- Deliver a high standard of customer service on-site
Requirements:
- Background in electrical, mechanical, hydraulic, or similar engineering discipline
- Field service experience (industrial doors or similar equipment desirable)
- Strong fault-finding and problem-solving skills
- Comfortable working independently and customer-facing
- Flexibility to travel and participate in on-call rota (1 in 5)
Package:
- Basic salary £35,000
- OTE £42,000 (including overtime and on-call)
- Overtime paid at enhanced rates
- £240/week on-call allowance
- £34/night stay-away allowance
- Commission (2.5%-5% on parts sales)
- Company van, tools, PPE
- 25 days holiday + bank holidays
- Pension, life assurance, sick pay
- Gym contribution + perks platform
- Ongoing training and development
This is a strong opportunity to join a growing, people-focused organisation offering stability, development, and long-term career prospects.
Service Engineer Industrial Doors in Derby employer: WR Engineering
Join a leading UK provider of industrial doors and loading bay solutions, where your role as a Service Engineer will be pivotal in maintaining our strong reputation for service quality across the North West. With a focus on employee growth, we offer ongoing training, competitive salaries, and a supportive work culture that values your contributions and encourages career progression. Enjoy the benefits of a people-focused organisation, including generous holiday allowances, a gym contribution, and a comprehensive perks platform, all while working in a dynamic environment that prioritises customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer Industrial Doors in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service engineering. Think about how you’d handle specific situations, like fault finding or customer interactions, and be ready to share your experiences.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work or any relevant certifications to interviews. This will help demonstrate your expertise in servicing and maintaining industrial doors and equipment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our team and show your enthusiasm for joining us.
We think you need these skills to ace Service Engineer Industrial Doors in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in servicing and maintaining industrial doors or similar equipment. We want to see how your skills match the role, so don’t be shy about showcasing your fault-finding and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background fits with our company values. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight any previous experience where you’ve delivered excellent customer service. We value strong relationships with our clients, so let us know how you’ve gone above and beyond in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WR Engineering
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to industrial doors and loading bay equipment. Be ready to discuss your experience with fault finding, diagnostics, and any specific projects you've worked on that relate to the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent service in the past. Think about situations where you resolved issues or went above and beyond for a client.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. They might ask how you'd handle a breakdown response or a situation where you need to carry out planned preventative maintenance. Practice articulating your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You could ask about their approach to ongoing training and development or how they measure customer satisfaction in their service delivery.
