At a Glance
- Tasks: Service and maintain industrial doors, ensuring top-notch customer satisfaction.
- Company: Leading UK provider of industrial doors with a strong reputation.
- Benefits: Competitive salary, overtime pay, bonuses, and gym contributions.
- Other info: Flexible working with excellent career development opportunities.
- Why this job: Join a growing team and make a real impact in the engineering field.
- Qualifications: Experience in electrical, mechanical, or hydraulic engineering preferred.
A leading UK provider of industrial doors and loading bay solutions is looking to recruit a Service Engineer to support continued growth across London. The business is well-established, supplying major names across retail, logistics, and distribution, with a strong reputation for service quality and long-term customer relationships.
The Role: You'll be responsible for servicing, maintaining, and repairing industrial doors and loading bay equipment across a regional patch, ensuring high levels of customer satisfaction and operational performance.
Key Responsibilities:
- Service, maintenance, and repair of industrial doors and dock equipment
- Fault finding, diagnostics, and breakdown response
- Carry out planned preventative maintenance (PPM)
- Provide clear service reports and recommendations
- Identify additional works and support conversion of quotes
- Support installations when required
- Deliver a high standard of customer service on-site
Requirements:
- Background in electrical, mechanical, hydraulic, or similar engineering discipline
- Field service experience (industrial doors or similar equipment desirable)
- Strong fault-finding and problem-solving skills
- Comfortable working independently and customer-facing
- Flexibility to travel and participate in on-call rota (1 in 5)
Package:
- Basic salary £35,000
- OTE £42,000 (including overtime and on-call)
- Overtime paid at enhanced rates
- £240/week on-call allowance
- £34/night stay-away allowance
- Commission (2.5%-5% on parts sales)
- Company van, tools, PPE
- 25 days holiday + bank holidays
- Pension, life assurance, sick pay
- Gym contribution + perks platform
- Ongoing training and development
This is a strong opportunity to join a growing, people-focused organisation offering stability, development, and long-term career prospects.
Service Engineer Industrial Doors in Dagenham employer: WR Engineering
Join a leading UK provider of industrial doors and loading bay solutions, where your role as a Service Engineer will be pivotal in maintaining our strong reputation for service quality. With a focus on employee growth, we offer ongoing training, competitive salaries, and a supportive work culture that values your contributions. Located in the vibrant Dagenham/Thurrock/East London area, you'll enjoy a dynamic environment with excellent benefits, including generous holiday allowances and a gym contribution, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer Industrial Doors in Dagenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with industrial doors or similar equipment. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs related to service engineering. This not only boosts your CV but also shows potential employers that you're proactive and passionate about your field.
✨Tip Number 3
Prepare for interviews by practising common questions specific to service engineering roles. Think about scenarios where you've solved problems or improved customer satisfaction – these stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing applications from motivated folks like you!
We think you need these skills to ace Service Engineer Industrial Doors in Dagenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in servicing and maintaining industrial doors or similar equipment. We want to see how your skills match the role, so don’t be shy about showcasing your fault-finding and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background fits with our company values. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, make sure to highlight any previous experience where you’ve delivered excellent customer service. We value strong relationships with our clients, so let us know how you’ve gone above and beyond in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at WR Engineering
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to industrial doors and loading bay equipment. Be ready to discuss your experience with fault finding, diagnostics, and any specific projects you've worked on that relate to the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've delivered excellent service in the past. Think about situations where you resolved issues or went above and beyond for a client.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills. They might ask how you'd handle a breakdown response or a situation where you need to carry out planned preventative maintenance. Practice articulating your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You could ask about their approach to ongoing training and development or how they measure customer satisfaction in their service delivery.
