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For Companies At a Glance
- Tasks: Support communities and improve tenant experiences through effective communication and coordination.
- Company: Join Liberty, a company dedicated to delivering social value and community support.
- Benefits: Flexible working, competitive salary, and the chance to make a real difference.
- Other info: Diverse and inclusive workplace committed to fair hiring practices.
- Why this job: Be the vital link between tenants and engineers, ensuring smooth operations and positive impacts.
- Qualifications: Experience in tenant liaison or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about supporting communities, improving tenant experiences, and helping deliver real social value? Liberty is looking for a proactive, people‑focused Tenant Liaison Officer (TLO) to join our team, ensuring residents feel supported, informed, and respected throughout essential maintenance and improvement works.
What You’ll Be Doing
- As a Tenant Liaison Officer, you’ll be the key link between Liberty, our engineers, and the tenants we serve.
- You’ll play a vital role in communication, access coordination, and social value delivery across our West Midlands sites.
Your Responsibilities Will Include
- Engaging with tenants in hard‑to‑access properties, helping our engineers gain entry so essential works can be completed.
- Delivering meaningful social value, ensuring our work positively impacts the communities we serve.
- Establishing and managing the Tenant Liaison function across multiple sites.
- Attending meetings with tenants, site teams, and client representatives to maintain clear, transparent communication.
- Handling complaints and escalations, ensuring issues are resolved promptly and professionally.
- Maintaining accurate records, updates, and case notes within Liberty’s systems.
- Working flexibly across office and field environments, visiting residents regularly to provide support and updates.
- Guiding tenants through planned and responsive maintenance programmes, ensuring smooth communication at every stage.
What We’re Looking For
- A full UK driving licence (company van provided).
- Previous experience as a Tenant Liaison Officer, Resident Liaison Officer, or similar role within social housing, maintenance, or customer service.
- Strong understanding of planned, responsive, internal, and external works.
- Excellent communication, organisation, and IT skills.
- Confidence working with hard‑to‑access properties and supporting engineers on the ground.
Our Commitment to Fair Hiring
We welcome applicants from all backgrounds. Any disclosed convictions will be assessed individually, and we do not discriminate based on criminal records. Certain roles may require additional pre‑employment checks.
Ready to Make a Real Impact? Apply now and join Liberty in delivering safe homes, positive experiences, and lasting community value. Standard Disclosure and Barring Service Check (DBS) required at offer stage. Applicants with criminal convictions will be assessed individually.
Tenant Liaison Officer employer: WPS
Contact Detail:
WPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Liberty. Check out their website and social media to understand their values and how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll need to be a pro at engaging with tenants and resolving issues. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully handled complaints or difficult situations. Be ready to share these stories during your interview to demonstrate your capability in managing tenant relations effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for supporting communities and improving tenant experiences. Share any relevant experiences or projects that highlight your commitment to social value.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how you fit into the Tenant Liaison Officer role specifically!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your previous roles and how they relate to the responsibilities of a Tenant Liaison Officer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WPS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like engaging with tenants and managing communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a TLO, you'll be working closely with tenants and engineers, so it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've successfully resolved conflicts or improved tenant satisfaction. This will illustrate your ability to connect with people and handle challenging situations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as how you'd handle a complaint from a tenant or coordinate access for maintenance work. Think through these situations beforehand and have clear, structured responses ready. This will show your problem-solving skills and readiness for the role.
✨Demonstrate Your Commitment to Community Impact
Liberty values social value delivery, so be prepared to discuss how you can contribute positively to the community. Share any relevant experiences where you've made a difference in previous roles, and express your passion for supporting residents. This will resonate well with the interviewers and align with their mission.