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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to achieve service delivery goals.
- Company: Join Liberty, a diverse and supportive team making a real community impact.
- Benefits: Enjoy 25 days annual leave, health support, and ongoing professional development.
- Why this job: Make a difference while developing your leadership skills in a rewarding environment.
- Qualifications: GCSEs in Maths & English; team management experience is a plus.
- Other info: Flexible work-life balance with opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
Are you a proactive and people-focused professional based near Knowsley, ready to lead, coach, and guide a skilled team to deliver success?
What We Can Offer
- Work-Life Balance: 25 days annual leave + bank holidays, with flexibility around overtime.
- Health & Wellbeing: 24/7 GP access, mental health support, fitness programmes, and more.
- Training & Growth: Ongoing professional development to keep you at the top of your game.
Your Role
- Lead and develop the team to meet service delivery expectations and timescales
- Respond flexibly to escalated calls and operational issues to maintain service levels
- Oversee and prioritise workloads to ensure timely completion of tasks
- Support business performance through analysis and reporting to meet financial and contractual goals
- Maintain accurate records and utilise computerised systems effectively
- Attend meetings to support business development and apply feedback to improve service delivery
- Ensure administrative and planning processes support Liberty’s operational needs
- Arrange and deliver inductions and ongoing training
- Motivate, coach, and develop team members to enhance performance and retention
- Monitor completed works to ensure quality standards are met
- Support recruitment and selection processes as required
- Manage team operations by overseeing annual leave, monitoring sickness absence, and addressing disciplinary issues in line with company policies to maintain performance and service continuity
- Undertake additional duties as required, in line with the role
What We Need from You
- GCSEs (or equivalent) in Maths & English
- Experience in managing, leading, developing, and coaching a team is desirable
- Good IT skills, including Microsoft Office packages
- Knowledge of scheduling software and other database applications, with experience in writing and presenting statistics and reports
- Experience working in the social housing sector, with an understanding of how the sector improves lives
Why Liberty?
We’re a diverse, supportive team focused on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers the opportunity to work with industry leaders, continuously improve your skills, and enjoy a rewarding career.
Apply Today!
Click “Apply” below to join Liberty as our Team Leader. We look forward to hearing from you!
Closing Date: 23rd October 2025 (We may close early due to high demand)
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Team Leader employer: WPS
Contact Detail:
WPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially in the social housing sector. Show them you’re not just a fit for the role, but for the team culture too!
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you’ve led, coached, and developed teams in the past. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Liberty and making a difference in the community.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading and developing teams. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Showcase Your People Skills: As a Team Leader, your ability to motivate and coach is key. Use your application to share examples of how you've successfully guided teams in the past. We love hearing about your people-focused approach!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your relevant experience without fluff!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at WPS
✨Know Your Team Dynamics
Before the interview, take some time to understand the dynamics of the team you’ll be leading. Research the company culture and think about how your leadership style can enhance team performance. Be ready to discuss specific examples of how you've successfully led teams in the past.
✨Showcase Your Coaching Skills
As a Team Leader, coaching is key. Prepare to share instances where you've motivated or developed team members. Think about how you can demonstrate your ability to enhance performance and retention through effective coaching techniques.
✨Be Ready for Operational Scenarios
Expect questions about handling escalated calls and operational issues. Prepare by thinking through potential scenarios and how you would respond to maintain service levels. This shows that you’re proactive and ready to tackle challenges head-on.
✨Highlight Your IT Proficiency
Since good IT skills are essential for this role, be prepared to discuss your experience with Microsoft Office and any scheduling software. Bring examples of reports or statistics you've created, as this will demonstrate your ability to utilise computerised systems effectively.
