At a Glance
- Tasks: Be the go-to person for residents during home improvement projects and ensure smooth communication.
- Company: Join Wates Property Services, a leader in property management with a focus on community.
- Benefits: Enjoy a competitive salary, car allowance, 26 days leave, and ongoing training.
- Other info: Great opportunities for career progression and personal development await you.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in social housing and excellent customer service skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Wates Property Services is looking for an enthusiastic and customer-focused
Resident Liaison Officer (RLO) to join our planned works team looking after our client in North West Leicester area.
This is an exciting opportunity to play a key role in delivering improvement works to residents' homes while ensuring an exceptional customer experience throughout the project lifecycle.
Acting as the bridge between residents and site teams, you will help ensure works are delivered smoothly, safely, and with minimal disruption.
The Role
As Resident Liaison Officer, you will be the primary point of contact for residents across a range of social housing planned maintenance projects.
You will build positive relationships, manage resident expectations, and ensure customers remain informed and supported from start to finish.
- Typical Programmes May Include
- Kitchen and bathroom replacements
- Window and door installations
- Roofing and external works
- Energy efficiency improvements
- Internal and external refurbishment projects
Key Responsibilities
- Act as the main point of contact for residents throughout planned works programmes.
- Arrange and attend resident consultation meetings and property visits.
- Provide clear communication regarding planned works, programme updates and access requirements.
- Manage resident enquiries, concerns and complaints, ensuring prompt resolution.
- Work closely with Site Managers, Project Managers and subcontractors to minimise disruption to residents.
- Support vulnerable residents and ensure individual needs are considered throughout delivery.
- Monitor and report customer satisfaction levels.
- Maintain accurate records and project documentation.
- Support the achievement of social value and community engagement objectives.
About You
Essential
- Previous experience as a Resident Liaison Officer within social housing, planned works, repairs or construction.
- Excellent customer service and communication skills.
- Ability to build trust and positive relationships with residents and stakeholders.
- Experience dealing with customer concerns and complaint resolution.
- Strong organisational and administrative skills.
- Good IT skills, including Microsoft Office.
- Full UK driving licence.
Desirable
- Experience working on social housing planned maintenance contracts.
- Knowledge of Decent Homes, retrofit or energy efficiency programmes.
- Understanding of construction processes and site operations.
What We Offer
- Competitive salary
- Car allowance
- 26 days annual leave plus bank holidays
- Birthday leave
- Pension scheme
- Annual bonus and profit share opportunities
- Employee benefits platform
- Ongoing training and development
- Career progression opportunities within a leading property services business
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage.
Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.
Additionally, certain roles may be subject to additional pre-employment checks.
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Resident Liaison Officer in Tamworth employer: WPS
WPS is an exceptional employer that prioritises the professional growth of its employees while fostering a collaborative and innovative work culture. As the Executive Risk & Assurance Lead, you will have the unique opportunity to influence strategic decisions at the Board level, supported by a commitment to employee development and a proactive approach to risk management. Located in a dynamic environment, WPS offers a range of benefits that enhance work-life balance and promote a strong sense of community among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WPS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WPS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WPS:Your cover letter is your chance to shine! Tell us why you want to work at WPS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WPS!
How to prepare for a job interview at WPS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
