At a Glance
- Tasks: Lead a resident liaison team and ensure top-notch customer engagement at social housing sites.
- Company: WPS, a leader in planned maintenance across the West Midlands.
- Benefits: Competitive salary, job stability, and high autonomy in your role.
- Other info: Join a dynamic team focused on delivering quality maintenance services.
- Why this job: Make a real difference in communities while managing exciting projects.
- Qualifications: Experience in resident liaison and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
WPS is seeking an experienced Senior Resident Liaison Officer to support planned maintenance programmes across the West Midlands. You will ensure excellent customer engagement at live social housing sites while overseeing a resident liaison team.
Key responsibilities include:
- Managing the Resident Liaison Service
- Leading on complaints
- Working closely with project teams to deliver works efficiently
This role offers a competitive salary, stability, and a high level of autonomy.
Senior Resident Liaison Lead – Planned Maintenance employer: WPS
WPS is an exceptional employer that prioritises employee engagement and development, particularly in the role of Senior Resident Liaison Lead. With a strong focus on community impact in the West Midlands, we offer a supportive work culture, competitive salary, and opportunities for professional growth, ensuring that our team members thrive while making a meaningful difference in residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Lead – Planned Maintenance
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Senior Resident Liaison Lead, you'll need to engage effectively with residents and project teams. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Resident Liaison Lead – Planned Maintenance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in resident liaison and customer engagement. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects you've worked on!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about planned maintenance and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Leadership Skills:Since this role involves overseeing a team, make sure to highlight any leadership experience you have. We’re looking for someone who can inspire and manage a team effectively, so share examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at WPS
✨Know Your Stuff
Make sure you’re well-versed in the specifics of planned maintenance and social housing. Brush up on relevant legislation and best practices, as this will show your expertise and commitment to the role.
✨Showcase Your People Skills
As a Senior Resident Liaison Lead, your ability to engage with residents is crucial. Prepare examples of how you've successfully managed resident relationships or resolved complaints in the past. This will demonstrate your interpersonal skills and problem-solving abilities.
✨Teamwork Makes the Dream Work
Highlight your experience in leading teams and collaborating with project teams. Be ready to discuss how you’ve effectively coordinated with others to deliver projects efficiently, as this is key to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about WPS’s approach to resident engagement and their planned maintenance programmes. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
