WPS Lambeth is seeking a Divisional Customer Service Manager to lead the customer service, scheduling and administration functions on the responsive maintenance contract. You will drive a customer-first culture, oversee KPI performance, and collaborate with operational teams and clients to deliver outstanding resident outcomes.
As a senior leader you will coach teams, manage complaints and escalations, and implement continuous improvement across the contract while reporting performance to senior
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Senior Customer Service Leader - Social Housing employer: WPS
WPS is an exceptional employer that values its employees by fostering a supportive and collaborative work culture, particularly within the Planned Works Division. Based in Oldham, we offer our Document Controllers not only competitive benefits but also opportunities for professional growth through exposure to diverse social housing projects across the North West. Our commitment to employee development and a focus on meaningful work makes WPS a rewarding place to build your career.
