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- Tasks: Liaise with clients and tenants to ensure top-notch service and support.
- Company: Join Liberty, a leading construction firm dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, van, fuel card, and fantastic perks.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: NVQ Level 2 or equivalent, customer service experience preferred.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of ÂŁ26,208 per annum plus van, fuel card and excellent benefits!
We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.
Responsibilities for this Tenant Liaison Officer will include:
- Provide a high-quality service by liaising between the client, tenant & Liberty staff
- Understanding tenant requirements
- Support the reduction in complaints
- Support customers, particularly any vulnerable customers
- Manage client relationships to engage on access procedures, installation programmes and community engagement
- Support the wider Liberty team in managing customers and improving customer experience
- Engagement with field and work planning teams
- Ensure all customer details on all systems are accurate to keep clients updated
What we are looking for in our ideal Tenant Liaison Officer:
- NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English.
- Valid driver’s license essential.
- Customer service experience, ideally within a social housing environment (Desirable).
- Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access.
- A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload.
We offer a range of benefits for a rewarding career including though not limited to:
- Pension scheme
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- 23 Days Holiday Entitlement plus Bank Holidays
- Death in Service Payment
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer? Click “apply” below - we want to hear from you!
Closing date: 13th April 2026 (we reserve the right to close this vacancy earlier depending on number of applications).
Tenant Liaison Officer in Salford employer: WPS
Contact Detail:
WPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Salford
✨Tip Number 1
Get to know the company inside out! Research Liberty's values, projects, and community engagement efforts. This way, when you chat with them, you can show you're genuinely interested and align with their mission.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll be the bridge between tenants and the team. Role-play scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Liberty.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Liberty team!
We think you need these skills to ace Tenant Liaison Officer in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant Liaison Officer role. Highlight your customer service experience and any relevant qualifications, like your NVQ Level 2 or GCSEs in Maths and English. We want to see how you fit into our values and the specific needs of the role!
Showcase Your Skills: Don’t forget to mention your analytical skills and experience with Microsoft Office. If you've worked in a social housing environment before, let us know! We love seeing candidates who can manage change and problem-solve effectively.
Be Yourself: At Liberty, we value diversity and inclusion, so be authentic in your application. Share your experiences and how they’ve shaped your understanding of customer needs, especially for vulnerable customers. We want to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Liberty!
How to prepare for a job interview at WPS
✨Know Your Stuff
Before the interview, make sure you understand Liberty's mission and values. Familiarise yourself with their services, especially in customer service and social housing. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Tenant Liaison Officer, you'll need to connect with tenants, especially vulnerable ones. Prepare examples from your past experiences where you've successfully supported customers or resolved complaints. Highlight your caring nature and ability to manage diverse needs.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in Microsoft Office, be ready to discuss your experience with Outlook, Word, Excel, and Access. You might even want to practice using these tools beforehand, so you can confidently talk about how you've used them in previous roles.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, and how Liberty measures success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.